IT Support Shift Lead

4 days ago

St Thomas ON, Canada Raas Infotek Full time

IT Support Shift Lead Location: - St Thomas, ON JD: - Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and customer inquiries Process service/support requests Systematic troubleshooting of problems in 1st and 2nd level support Create evaluations using Excel Maintain and manage asset data &quot Good hands-on with PowerBI To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Thanks & Regards, Trayambkeshwer Dwivedi (Trayam), Sr. Technical Recruiter Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Direct number: 3022869764 | 132 Text Now: (424) 222 7980 Email : trayambkeshwar.dwivedi@raasinfotek.com

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, On, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, ON, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, ON, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, ON, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, ON, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 days ago

    St Thomas, On, Canada Raas Infotek Full time

    IT Support Shift Lead Location: - St Thomas, ON JD: - Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and customer inquiries Process service/support...

  • IT Support Shift Lead

    2 days ago

    St Thomas, ON, Canada Raas Infotek Full time

    IT Support Shift Lead Location: - St Thomas, ON JD: - Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and customer inquiries Process service/support...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : - Administering and supporting IT systems in the production and office environment - Installation, configuration of operating systems and special software - Parts incoming and outgoing including documentation and creating reports - Accepting incoming...

  • IT Support Shift Lead

    2 weeks ago

    St Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...

  • IT Support Shift Lead

    2 weeks ago

    St. Thomas, Canada KTek Resourcing Full time

    Title : IT support shift lead Role : Saint Thomas, ON (Onsite) Position: Contract Job Overview : Administering and supporting IT systems in the production and office environment Installation, configuration of operating systems and special software Parts incoming and outgoing including documentation and creating reports Accepting incoming incidents and...