Technicien service desk
3 weeks ago
Employment Type: Freelance
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
We are seeking an experienced IT Support Specialist Level 2 to join our team in Genelle, British Columbia, Canada. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
IT Support Specialist Level 2 Engineer will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2 years of experience in Windows Desktop support.
Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of the Mac operating system, to support Apple pc users.
Install, upgrade, support, and troubleshoot for printers, and computer hardware.
Performs general preventative maintenance tasks on computers, laptops, and printers.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Bachelor's degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 4 years of IT experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
IT Services and IT Consulting
Information Services
IT System Data Services
Part-time
Information Technology
CompTIA
Desktop Support
Virtual Private Network (VPN)
Windows 7
Networking
IT Hardware Support
Cisco Net
Work with cutting-edge technologies to shape the future of IT solutions.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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