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Full Time Representative
3 months ago
If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the Nordia Moncton team. As a bilingual directory assistance agent , you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.
A night premium of $1.50/hour and a weekend premium of $0.An exceptional work environment: bright, spacious, relaxation areas, gym, games room and more;
Fully paid training - we take the time to support you to ensure your success;
Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.
International call transfer (0);
Emergency call forwarding (911).
Do a search in the computerized application and take note of the information in the required fields.
At all times, offer courteous and professional service and support in line with the expected quality standards;
Be available to work full-time Monday to Sunday, 6:00 a.m. EST – please note that, as a 24/7 business line, you may be required to work night shifts (10 p.m. to 6:00 a.m. ) Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
Typing speed of 30 words/minute;
Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths
Training start date: In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.
