Quality Assurance Analyst

3 weeks ago

Canada Go Sales Full time

We are seeking a meticulous and adaptive Quality Assurance Analyst to join our team. This role involves critical evaluation of sales practices, ensuring compliance and integrity within our sales processes. If you have a keen eye for detail and a passion for upholding standards, we invite you to apply. Although a remote position, proximity one of our teams is preferred, ideally located close to the Greater Toronto area or Vancouver.Key Responsibilities:1. Transaction Review and Compliance Monitoring:- Conduct thorough reviews of sales transactions to ensure adherence to company policies and regulatory standards.- Implement measures for compliance monitoring, including audits and controls, to mitigate risks associated with sales practices and fraud.2. Fraud Detection and Prevention:- Utilize data analysis techniques to identify suspicious patterns and behaviors indicative of fraudulent activities.- Implement fraud detection algorithms and models to proactively prevent fraudulent transactions.3. Risk Assessment and Training:- Conduct risk assessments to identify vulnerabilities in sales processes and customer interactions.- Provide comprehensive training to sales staff on fraud awareness, prevention techniques, and compliance requirements.4. Secret Shopping and Investigation:- Perform secret shopping and undercover activities to directly observe sales practices and detect potential ethical breaches.- Investigate suspected cases of fraud promptly and collaborate with relevant departments to resolve issues.5. Documentation and Reporting:- Maintain accurate records of fraud incidents, investigations, and corrective actions taken.- Prepare detailed reports on audit findings and present actionable insights to senior management.6. Internal Controls and Continuous Improvement:- Establish and maintain internal controls to prevent, detect, and mitigate fraud risks within the sales environment.- Continuously assess and improve fraud prevention measures based on emerging threats and industry best practices.7. Collaboration and Law Enforcement Liaison:- Collaborate with sales, compliance, and other relevant departments to recommend improvements in sales processes.- Coordinate with law enforcement agencies and regulatory authorities to report suspected cases of fraud and support investigations.Requirements:- Bachelor’s degree in Business Administration, Finance, or a related field. A background in forensic accounting or data science is a plus.- Proven experience in a quality assurance role, preferably in a sales or compliance environment.- Strong analytical skills and experience with data analysis tools and methodologies.- Exceptional attention to detail and a high level of accuracy.- Excellent communication and interpersonal skills, capable of working independently and as part of a team.- Innovative thinking and problem-solving capabilities.Preferred Skills:- Experience with Excel, CRM software and data analytics platforms (e.g., Salesforce, PowerBI).- Knowledge of the legal and regulatory environment pertaining to sales and marketing.Benefits:- Competitive salary and benefits package.- Opportunities for professional growth and advancement.- Flexible working hours and the possibility for remote work arrangements.How to Apply:Please submit your resume and a cover letter outlining your relevant experience and why you would be a perfect fit for the role, you will also be asked to submit a short video application once received to speak about yourself and why you feel you would be a good fit.

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