E-Commerce Key Account Manager

4 days ago

Toronto ON, Canada Zinus Canada Full time

Zinus is a global, publicly listed eCommerce leader in mattresses and furniture. For over 20 years, we’ve been dedicated to bringing comfort into homes worldwide. Headquartered in South Korea, we now operate in 22 countries and continue to expand rapidly. Our products have earned the trust of millions of customers, inspiring over 2.6 million positive reviews .
As Key Account Manager (reporting to the Country Manager/Senior Director, Zinus Canada), you will be the primary contact for Amazon account, owning the sales, promotional, and marketing strategies across your accounts. Your role is both strategic and hands-on: you will drive sales growth, build strong customer relationships, and unlock opportunities for expansion in one of the most competitive retail categories.

Account Leadership
Build strong partnerships with buyers and category/marketing teams—becoming their preferred partner.
Own annual sales targets for each account, negotiating terms and conditions.
Develop and implement account-level growth strategies to expand Zinus market share.
Optimize promotions in collaboration with Marketing, Finance, and Operations, ensuring ROI and brand alignment.
Monitor sales, inventory, and forecasts weekly to manage stock levels, reduce out-of-stocks, and avoid overstocking.
Performance & Insights
Analyze account performance, identifying growth opportunities and risks.
Manage customer P&L to measure the impact of initiatives and proposals.
Review sell-in and sell-out data, turning insights into actionable plans.
Monitor online assortment, pricing, and competitor activity to keep Zinus competitive and compliant.
Prepare accurate sales forecasts and reports.
Partner with internal and global teams to ensure accounts are optimized.
Oversee eCommerce content (images, copy, pricing) to deliver a strong shopper experience.
Support special projects such as product sample delivery or showroom set-up.
Minimum 5 years of experience managing Amazon, Walmart, Wayfair, or other major omnichannel/eCommerce accounts . Strong negotiation skills and proven experience with P&L management .
Deep understanding of eCommerce and omnichannel retail models .
Skilled in building proposals and presenting to senior decision-makers.
Knowledge of direct import and domestic channel operations .
Excel (VLOOKUP, Pivot Tables) required; Power BI a plus.
Familiarity with supply/demand planning.
Strong organizational and time-management skills with the ability to multitask.
Bachelor’s degree in eCommerce, Digital Marketing, Business, or a related field.
Future opportunities in Sales Director or Operational Leadership roles.

Competitive salary (negotiable based on experience).
Short- and long-term bonus structure .
Comprehensive benefits: health, dental, vision.
Business travel to the U.Location : Hybrid – must have a vehicle for travel to office.
#Type : Full-time, Permanent
~#Apply today and help bring better sleep and comfort to homes across Canada.

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