Manager of Client Planning/Client Service Director

4 days ago

Oshawa ON, Canada Sephora Canada Full time

Store Name/Number:* ON-Oshawa (0572)
*Full Time/Part Time:* Full time
*Position Type:* Permanent - 1 year contract
*As Interim Stage experience Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the store.
* *Beauty Studio Management. *Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
* *Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
* *Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
* *Event Management. *Manage all in-store events with the services team. Training & Development. *Manage the development and certifications process for Beauty Advisors. Performance Assessment & Development. *Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Engage with Beauty Advisors and clients on-stage.
*You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
*Enjoy the discounts, gratis & exclusive brand events.
* *We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
*SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.
Job Types: Full-time, Fixed term contract
Dental care
* Relocation assistance
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Morning shift
* Management: 3 years (required)

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