Collision Estimator
2 weeks ago
* 3 years' collision estimating experience required;
* Familiarity or basic understanding of Saskatchewan Government Insurance (SGI)’ guidelines;
* A basic understanding of private insurance companies’ guidelines;
* Comprehensive understanding of the entire repair process;
* In-depth knowledge of estimating software (i.e. Mitchell and Qapter) is an asset.
* Exceptional communication skills.
* Proven track record of high-quality customer service;
* Ability to effectively manage and prioritize competing tasks;
* Ability to demonstrate initiative and thrive in a fast-paced environment;
* Willingness to learn and develop additional knowledge. *Responsibilities:*
* Frontline client service: responding appropriately to in-person, online & telephone inquiries, greeting visitors and maintaining timely communication with customers during the repair process.
* Schedules estimate and repair appointments.
* Accurately completes estimates according to company standard operations procedures for estimates and parts.
* Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
* Manages the customer experience in full. Uses Nexsyis for the full cycle of the repair process – receiving the vehicle, contacting the customer with repair status updates, ensuring the customer authorization is given prior to commencing repairs, arranging alternate transportation for customers and preparation for delivery of the repaired vehicle to the customer.
* Performs final quality check after vehicle has had final detail (ensuring the vehicle is clean, no areas of concern remain, and customer gratitude items have been gifted).
* Reviews final documents with customer at delivery (obtain required signatures and deductibles).
* Reconcile and close customer folders after delivery, accounts receivable follow up/entry and helps maintain petty cash
* Actively participates in supporting the workflow of the office including daily meetings and willingness to take on other duties as request by location manager. Please visit our Careers website at to learn more about CSN and Lift and to view all our current openings across British Columbia, Alberta, Saskatchewan, Ontario and Yukon Territories. #INDHP Job Types: Full-time, Permanent Benefits:
* Casual dress
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Tuition reimbursement
* Vision care
Schedule:
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay
* Overtime pay Experience:
* Auto estimating: 3 years (required) Work Location: In person
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