Business System Analyst

4 weeks ago

Mississauga ON, Canada AppleOne Employment Services Full time

Business system analyst ( D365 F&O)

18 Month contract

Location Mississauga

Must have experience with D365 F&O

Supply Chain

Major tasks and duties:

The primary responsibility of the Business Systems Analyst is to ensure the smooth operation of business applications, especially in supporting and facilitating the transition to Dynamics D365 F&O. Specific duties include

  • Business Analysis: Translate business requirements into detailed functional and technical specifications and design documents for business systems.
  • Testing and Validation: Develop and implement comprehensive test plans and procedures, including test script creation and execution, to ensure system quality and performance.
  • Training: Design and deliver training plans, create training materials, and coordinate end-user training sessions to ensure effective use of business applications.
  • End-User Support: Provide full-cycle support to business application users, ensuring high levels of customer service and issue resolution.
  • Incident Management: Manage incidents and support requests from initial investigation through resolution, including designing fixes, conducting testing, and deploying solutions.
  • Process Improvement: Conduct regular analyses of recurring issues to identify potential system or process improvements, leading to increased efficiency and reduced downtime.
  • System Optimization: Identify and recommend opportunities for system improvements and process automation, then drive the implementation of these enhancements.
  • Stakeholder Collaboration: Maintain regular communication with business stakeholders to understand their needs, ensure alignment with system capabilities, and provide ongoing support.
  • Vendor Coordination: Liaise with external consultants and vendors to facilitate the successful delivery of application enhancements or fixes.

KNOWLEDGE/SKILLS AND EXPERIENCE:

  • ERP Expertise: Strong knowledge of Microsoft D365 F&O, including finance, supply chain, and operations modules. Minimum 3-5 years of hands-on experience required.
  • Business Applications Knowledge: Familiarity with enterprise business systems and applications, such as PLM and CRM tools, within a mid-to-large organization.
  • Systems Analysis: Experience in systems analysis, business process mapping, and software development practices, with a focus on agile methodology.
  • Educational Background: A post-secondary degree in computer science, business analysis, information systems, or a related field.
  • Certifications : Relevant certifications such as Microsoft Dynamics 365 F&O Functional Consultant, CSM, CBAP are advantageous. CSM Preferred
  • Global Collaboration: Ability to work within a global business landscape, collaborating with colleagues across multiple regions and time zones.
  • Communication Skills: Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts in a clear and accessible manner.

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