Business Systems Analyst
3 weeks ago
Business Systems Analyst
12 - 18 month Contract - Mat Leave Coverage
Position function: Reporting to the Business Applications Manager, the Business Systems Analyst will work within the IT Business Applications Team. This individual will be responsible for supporting and enhancing Company's suite of business with a primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role requires a deep understanding of D365 F&O’s functional and technical aspects to drive system improvements, optimize business processes, and support the ongoing ERP transition
Scope: The Business Systems Analyst will serve as a key resource in delivering solutions to business challenges across North America. This role demands expertise in D365 F&O, as well as familiarity with other business applications, including PLM and CRM systems. The BSA will collaborate with business users, system administrators, developers, and vendors to ensure system stability, enhance workflows, and drive adoption of best practices. A strong focus will be placed on supporting Caldic’s transition to D365 F&O, ensuring the platform aligns with business needs and strategic objectives
Major tasks and duties:
The primary responsibility of the Business Systems Analyst is to ensure the smooth operation of Caldic’s business applications, especially in supporting and facilitating the transition to Dynamics D365 F&O. Specific duties include:
- Business Analysis: Translate business requirements into detailed functional and technical specifications and design documents for business systems.
- Testing and Validation: Develop and implement comprehensive test plans and procedures, including test script creation and execution, to ensure system quality and performance.
- Training: Design and deliver training plans, create training materials, and coordinate end-user training sessions to ensure effective use of business applications.
- End-User Support: Provide full-cycle support to business application users, ensuring high levels of customer service and issue resolution.
- Incident Management: Manage incidents and support requests from initial investigation through resolution, including designing fixes, conducting testing, and deploying solutions.
- Process Improvement: Conduct regular analyses of recurring issues to identify potential system or process improvements, leading to increased efficiency and reduced downtime.
- System Optimization: Identify and recommend opportunities for system improvements and process automation, then drive the implementation of these enhancements.
- Stakeholder Collaboration: Maintain regular communication with business stakeholders to understand their needs, ensure alignment with system capabilities, and provide ongoing support.
- Vendor Coordination: Liaise with external consultants and vendors to facilitate the successful delivery of application enhancements or fixes.
- Compliance: Ensure that all activities adhere to relevant regulatory requirements, including health and safety regulations, GMP, and HACCP standards.
KNOWLEDGE/SKILLS AND EXPERIENCE:
- ERP Expertise: Strong knowledge of Microsoft D365 F&O, including finance, supply chain, and operations modules. Minimum 3-5 years of hands-on experience required.
- Business Applications Knowledge: Familiarity with enterprise business systems and applications, such as PLM and CRM tools, within a mid-to-large organization.
- Systems Analysis: Experience in systems analysis, business process mapping, and software development practices, with a focus on agile methodology.
- Educational Background: A post-secondary degree in computer science, business analysis, information systems, or a related field.
- Certifications : Relevant certifications such as Microsoft Dynamics 365 F&O Functional Consultant, CSM, CBAP are advantageous. CSM Preferred
- Global Collaboration: Ability to work within a global business landscape, collaborating with colleagues across multiple regions and time zones.
- Communication Skills: Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts in a clear and accessible manner.
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