Senior Customer Service Representative

4 weeks ago

Montréal QC, Canada National Bank Full time

Attendance On-Site Job Number 20285 Category Support Status: Permanent City MONTREAL State Québec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 22-Mar-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres Working as a senior call centre representative means collecting, analyzing and interpreting information in order to assist clients with their insurance underwriting and claims processes (disability, death, critical illness).Come join our teams in the Insurance Underwriting and Claims Assistance Centre and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensationThe salary starts at $23.50/hour with evening premiums. We offer a program to reimburse tuition fees.Your role Handle client calls about insurance claims Complete insurance and medical questionnaires with clients so their insurability can be assessedCollect the information needed to analyze requests (insurance and underwriting)Refer clients with specialized needs to your colleaguesOur Client Contact Centre is open Monday to Thursday from 8:30 a.m. to 9:00 p.m. and Friday from 8:30 a.m. to 5:00 p.m. The full-time work schedule is 37.5 hours per week.Your teamOur team values passionate people and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Training and developmentYou’ll start with a full-time, in-person training program lasting 2 to 3 months. Your on-the-job training will focus on learning how to help clients over the phone, and you’ll be supported by a trainer.We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counselling service, ongoing coaching, and the possibility of paid external training. PrerequisitesHigh school diplomaCustomer service and advisory experienceUnderstanding of medical terminology (e.g., CLSC, medical secretary, patient attendant, service user, pharmacy)Ability to determine the level of importance of information received from clients #sacA Languages: Language: EnglishLanguage: French Reason to require this language: you will need to serve clients who speak a language other than French regularly. Skills Press space or enter keys to toggle section visibility Active listening Client-focused Communication Detail-oriented Diversity & Inclusion Emotional Intelligence Empathy Information Analysis Learning Agility Multitasking Stress Management Teamwork Your benefits Press space or enter keys to toggle section visibility In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: Press space or enter keys to toggle section visibility We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal

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