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Senior Application Support Engineer

4 months ago

Richmond Hill ON, Canada Paymentus Full time

What You Will Be Responsible For:Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysisServing as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and emailDesigning, writing, and enhancing tools for both internal and external facing usersTraining customers on best practice usage of the platformUsing your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platformPromoting and enhancing self-serve offerings for our customersContributing to team improvement by identifying process and technical gapsMaintaining a high level of customer satisfaction, measured through surveys and feedbackThis Role’s Requirements:B.S. Degree in Computer Science or Engineering from a leading UniversityProficiency with the web stack and web services applicationsWorking understanding of relational and no-SQL database conceptsKnowledge of LinuxBasic understanding of object oriented programming and scriptingExcellent troubleshooting and analytical skills to determine the root cause of issuesExceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiencesNice To Have Skills:Experience with Java, servlets, and/or J2EE framework developmentApache, nginx, Tomcat administrationOracle PL/SQL experienceExperience building RESTful services in NodeJSJavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologiesDocker containerization, virtualizationBasic networking knowledgeProficiency with Linux and command line environmentsWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.Physical DemandsThis role requires sitting or standing at a computer workstation for extended periods of time.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.TravelNo travel is required for this position.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EEO StatementPaymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.Reasonable AccommodationPaymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.