Application Support Specialist
4 weeks ago
Position Type: Contract – Support & Maintenance Engagement Location: Hybrid – Primarily remote with occasional collaboration in Toronto, ON Duration: January 2026 – December 2027 (with option to renew) Reports to: Project Manager / Technical Lead Position Overview The Application Support Specialist provides day-to-day functional and technical support for enterprise systems. This role serves as the front-line point of contact for incident reporting, troubleshooting, and communication between end users and the technical delivery team. The Specialist ensures prompt issue triage, accurate documentation, and efficient coordination with .NET Developers, SQL DBAs, and System Administrators — maintaining compliance with established service-level response times (High – 4 hours, Medium – 1 day, Low – 5 days). Key Responsibilities Act as the first line of support for end users, logging, categorizing, and tracking issues through the ticketing system (email, web, or phone). Diagnose, reproduce, and document incidents; determine severity and escalate appropriately. Coordinate with technical teams to ensure timely issue resolution. Maintain a knowledge base of known issues, resolutions, and user FAQs. Perform validation and regression testing after fixes are deployed. Provide regular status updates and incident reports. Contribute to contingency planning by ensuring critical issues are prioritized and escalated efficiently. Support quality control and knowledge transfer by documenting workflows, test steps, and change summaries. Assist in end-user communications and training refreshers for new features or patches. Ensure all support activities align with organizational security and privacy standards. Required Skills and Experience 3–5 years of experience providing application or functional support for enterprise systems. Familiarity with .NET web applications and SQL Server environments. Experience documenting and reproducing bugs using tools like Jira, Freshdesk, or Azure DevOps. Working knowledge of IIS-based web environments. Strong communication, analytical, and problem-solving skills. Proven experience following incident management and escalation processes with measurable SLAs. Excellent documentation and organizational skills. Preferred Assets Background in Quality Assurance or Software Testing (ideal for QA-to-support transition). Exposure to Microsoft Reporting Services (SSRS) or Report Builder. Familiarity with enterprise governance or public-sector compliance environments. Knowledge of business processes related to digital applications or workflow automation. Educational Requirements College diploma or university degree in Computer Science, Information Technology, or related discipline. ITIL Foundation or equivalent certification is an asset.
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Application Support Specialist
4 weeks ago
Ontario (ON), Canada Idea Theorem Full timePosition Type: Contract - Support & Maintenance EngagementLocation: Hybrid - Primarily remote with occasional collaboration in Toronto, ONDuration: January 2026 - December 2027 (with option to renew)Reports to: Project Manager / Technical LeadPosition OverviewThe Application Support Specialist provides day-to-day functional and technical support for...
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Application Support Specialist
2 weeks ago
Toronto, Canada Apex Systems Full time## Job Description# Application Support SpecialistWe are seeking an experienced **Application Support Specialist** with strong technical expertise in **UNIX/Linux**, **automation**, and **deployment pipelines**. The ideal candidate will have hands-on experience with **Feedhub**, **Autosys**, and a solid understanding of **file configuration and deployment...
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Application Support Specialist
2 weeks ago
Toronto, Canada Apex Systems Full time## Job Description# Application Support SpecialistWe are seeking an experienced **Application Support Specialist** with strong technical expertise in **UNIX/Linux**, **automation**, and **deployment pipelines**. The ideal candidate will have hands-on experience with **Feedhub**, **Autosys**, and a solid understanding of **file configuration and deployment...
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Application Support Specialist
2 weeks ago
Toronto, Canada Apex Systems Full timeLocation: Hybrid – Onsite Tuesday and second Friday Client: Top 5 Bank Snapshot We are seeking an experienced Application Support Specialist with strong technical expertise in UNIX/Linux, automation, and deployment pipelines. The ideal candidate will have hands‑on experience with Feedhub, Autosys, and a solid understanding of file configuration and...
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Application Support Specialist
2 weeks ago
Toronto, Canada Apex Systems Full timeLocation: Hybrid – Onsite Tuesday and second Friday Client: Top 5 Bank Snapshot We are seeking an experienced Application Support Specialist with strong technical expertise in UNIX/Linux , automation , and deployment pipelines . The ideal candidate will have hands‑on experience with Feedhub , Autosys , and a solid understanding of file configuration and...
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Application Support Specialist
3 weeks ago
Toronto, Canada 2iSolutions Inc. Full timeOverview RQ09698 - Application Support Specialist - Junior Client: Ministry of Public and Business Service Delivery (former MGCS) Location: 222 Jarvis St, Toronto Period: 6 months Start Date: End Date: Hybrid: 3 Days onsite / 2 days remote From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home. From January 5, 2026,...
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Application Support Specialist
3 weeks ago
Toronto, Canada 2iSolutions Inc. Full timeOverview RQ09698 - Application Support Specialist - Junior Client: Ministry of Public and Business Service Delivery (former MGCS) Location: 222 Jarvis St, Toronto Period: 6 months Start Date: 2025-09-22 End Date: 2026-03-31 Hybrid: 3 Days onsite / 2 days remote From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home....
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Application Support Specialist
1 week ago
Toronto, Canada Apex Systems Full timeApplication Support Specialist ( Operations) Join to apply for the Application Support Specialist ( Operations) role at Apex Systems Get AI-powered advice on this job and more exclusive features. Job Description Apex Systems is a Global IT Services Firm, and our Staffing practice is looking for a Devops Specialist with experience working within a Financial...
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Application Support Specialist
1 week ago
Toronto, Canada Apex Systems Full timeApplication Support Specialist ( Operations) Join to apply for the Application Support Specialist ( Operations) role at Apex Systems Get AI-powered advice on this job and more exclusive features. Job Description Apex Systems is a Global IT Services Firm, and our Staffing practice is looking for a Devops Specialist with experience working within a Financial...
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Application Support Specialist
2 weeks ago
Toronto, Canada Apex Systems Full timeApplication Support Specialist (Operations) - DevOps Specialist Apex Systems is a Global IT Services Firm, and our staffing practice is looking for a DevOps Specialist with experience working within a Financial Institution to place at our client, a Big Five Bank. You will be joining a highly collaborative, fast-paced and high-performing team. Job #: 3010229...
