Bilingual Systems Administrator

4 weeks ago


Montréal QC, Canada Patch Tech Staffing Full time

About the Role:

Our client is seeking a highly motivated and skilled Bilingual (English/French) MSP System Administrator (Level 3) to join their growing team. In this role, you will be responsible for the day-to-day management of IT services for their valued customers, ensuring optimal performance, security, and availability. You will be a key player in their service delivery team, leveraging your technical expertise and communication skills to provide exceptional customer service. This position requires a strong understanding of Unix systems, Ansible automation, and OpenShift containerization, as well as a commitment to proactive monitoring, troubleshooting, and problem resolution.

Responsibilities:

  • Proactive monitoring of customer IT infrastructure and services, identifying and resolving potential issues before they impact operations.
  • Troubleshooting and resolving technical problems related to Unix systems, Ansible deployments, and OpenShift environments.
  • Performing security updates and patching to ensure the integrity and confidentiality of customer data.
  • Managing user access and permissions, adhering to security best practices.
  • Implementing and maintaining automation scripts using Ansible for system administration tasks.
  • Working with the OpenShift platform for container orchestration and management.
  • Collaborating with other team members to provide seamless service delivery.
  • Communicating effectively with customers in both English and French, providing timely updates and explanations.
  • Participating in an on-call rotation (1 week in 3) to provide after-hours support.
  • Documenting all activities and maintaining accurate records of system configurations and changes.
  • Contributing to the development and improvement of service delivery processes.

Required Skills & Experience:

  • Fluency in both English and French (written and spoken).
  • Proven experience in Unix system administration.
  • Strong understanding and practical experience with Ansible automation.
  • Hands-on experience with OpenShift containerization platform.
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Experience with monitoring tools and techniques.
  • Solid understanding of networking concepts and protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Commitment to providing exceptional customer service.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills:

  • Knowledge of scripting languages (e.g., Bash, Python).
  • IT certifications (e.g., CompTIA Linux+, RHCSA, Certified Kubernetes Administrator).


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