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Global knowledge manager

2 months ago

Canada Grant Thornton International Ltd Full time

About Grant Thornton


Grant Thornton is one of the world’s leading professional services networks with member firms in over 145 countries, 72,000 people and global revenues of $7.5bn. Member firms offer audit, tax, and advisory services to privately owned companies, publicly listed companies, public sector and not for profit organisations, both domestically and internationally.


Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs).


Overall role purpose


We are seeking an experienced knowledge management professional to join our global communications team. In this role, you will be responsible for developing and implementing strategies, processes, and best practices for effectively structuring and managing knowledge content on our primary intranet platform, Grant Thornton Connect. Additionally, you will focus on engaging our internal teams and member firm communities around knowledge sharing and collaboration.


This role will report to the Director of Global Communications and work closely with the communications team, Digital Workplace Manager, and subject matter experts across the organization. Success will be measured by increased engagement on the Connect platform, improved data and metrics around knowledge utilisation, and positive feedback from internal and member firm communities.


If you have a passion for knowledge management, community building, and driving collaboration through effective content strategies, we encourage you to apply for this exciting opportunity.


Location


Canada


Main responsibilities


Knowledge Management:

- Consult with subject matter experts and stakeholders to understand knowledge needs and develop a comprehensive knowledge management framework for Connect

- Define processes and workflows for knowledge creation, curation, categorization, and maintenance to ensure content remains accurate and up-to-date

- Leverage Connect's knowledge portal functionality to structure and organize knowledge sites, content, and taxonomies effectively

- Establish guidelines and governance for content life cycles, including review, archiving, and retirement processes

- Analyse data and user feedback to continuously improve knowledge management practices and content discoverability

- Keep up to date with the latest developments on the Unily platform and assess how new functionality can be incorporated into our knowledge approach.


Community Engagement and Enablement:

- Foster a culture of knowledge sharing and collaboration by promoting best practices for community engagement and knowledge management

- Develop and deliver training programs and resources to educate internal teams and member firm representatives on effective community management and knowledge sharing

- Identify opportunities to enhance community experiences and drive increased engagement with knowledge content

- Collaborate with the Digital Workplace Manager to ensure seamless integration of knowledge management practices with Connect's technical capabilities

- Communicate regularly with stakeholders, sharing updates, insights, and recommendations for optimizing knowledge utilisation


Person specification


Experience – Essential


- Proven experience in knowledge management, information architecture, and content strategy roles

- Strong understanding of community management principles and techniques for fostering engagement and collaboration

- Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels

- Analytical mindset with the ability to interpret data and user feedback to drive continuous improvement

- Familiarity with knowledge management systems, content management platforms, and collaboration tools

- Project management skills and the ability to manage multiple priorities effectively


Benefits


There are many benefits of being part of Grant Thornton International, working with a global and diverse team in a virtual setting is just one of them. We pride ourselves on our inclusive culture and believe it's one of our most valuable assets.


We also recognise the importance of time off at Grant Thornton International. Taking time away can lead to improved wellbeing and better productivity, which is why we don’t cap your leave. So if you need to take that extra Friday off (and Monday too), no problem.


We believe work is no longer a location, it is what we do. This should help all of us deliver our best work, while achieving the right balance in our lives. We want to build a culture of virtual inclusivity. One where all our people have the ability to choose what works best for them but also provides our people the best shared working experience utilising the digital tools we have available. GTIL will provide individuals with the necessary support and equipment to work effectively from home. We also have a collaborative space to offer should you prefer working outside of your home.


We will offer you access to digital learning options, as well as external training, should you role and development needs require this.


We fully understand the importance of balancing your life and we aim to support that with remote working and flexibility within your role. We understand the time you spend outside of work helps shape what you bring into work, so we encourage flexibility on both sides. However, if you prefer to work from the office, this is also something we offer.


We also understand the importance of working comfortably in a remote office - most likely your home, which is why we offer all staff a monthly home office allowance to ensure you're well equipped and able to undertake your role to the fullest.


These are just some of the benefits of working at Grant Thornton International. We also have a wide range of attractive core benefits including pension, health insurance, wellbeing programmes and much much more.