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Customer Experience Advocate
4 weeks ago
We're looking for a skilled Technical Support Analyst to join our team at CareCru. In this role, you'll play a critical part in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Act as a primary point of contact for customers on the CareCru platform, handling complex issues and escalating concerns when necessary.
- Maintain accurate records of customer interactions, ensuring seamless communication and issue resolution.
- Collaborate with internal teams to implement process improvements and enhance overall customer satisfaction.
Requirements
- Proven track record of success in customer-facing roles, preferably in SaaS companies.
- Exceptional problem-solving skills, with the ability to communicate complex concepts clearly.
- Strong understanding of technical systems, including SaaS platforms and relevant software applications.
- Ability to work independently and collaboratively as part of a fast-paced team.
About CareCru
CareCru is revolutionizing the dental industry with its cutting-edge growth platform. We empower dental practices to optimize their operations, enhance patient engagement, and drive revenue growth.
