Billing Specialist

Freight Audit Pay (FAP) Specialist IIIJob DescriptionPurpose/Job Function: The purpose of the FAP Specialist III position is to perform thorough examinations of the charges billed on client invoices. Charges are audited against the appropriate contract, quote or client directive applicable at the time of shipment. The FAP Specialist III identifies errors, system anomalies and inaccuracies. The audit process allows AFS to enhance the rate engine’s capability and accuracy regarding carrier invoicing and contract specifics/requirements. Coordinating training and account assignments is also a part of the duties.Essential Functions: Coordinate training for analyst(s) Coordinate account assignments and adjust account loads as neededAuditing of client bills for accuracy of pricing, services, and classificationResolve balance dues received by carriers Maintaining client information sheets and audit foldersReviewing of invoices to ensure accessories and correct pricing are applicableVerifying OLA is loaded correctly to the client discountAudit carrier freight invoices while interpreting contract language and intent of requirementsPerform volume audits of carrier billings for accuracy in payment and original ratingCommunicate audit results in writing and verbally to clients, carriers, AFS management and related departmentsAcquire contract updates, content clarification and client directives to ensure accurate billing rates and auditsDevelop a working relationship with all client personnel essential to the auditing process and maintaining accurate end resultsMust maintain a close working relationship with the Rates Analysts for collaboration, examination, and interpretation of contract content and its application within the rate profilesprovide contract facts and client needs to the Rates Analyst for necessary changes/upgradesCollaborate with Customer Service and EDI Departments concerning carrier data received and issues that impede a successful system rating of invoices submitted by carriers.Research carrier websites for tariff content, guidelines, accessorial, fuel and other essential elements needed for comparison or analysis before acquiring a directive or presenting contract conflict/issue to a client. Monitor New Contracts email box and oversee the Jira ticketing process for new ratesImage and assign all carrier contracts to individual clients by using Powergrid/Tariff AdminCreate monthly billing spreadsheets based off of contract load informationMonitor number of open contracts and follow up with Contract Entry Specialists regarding statusOrders all new tariffs based upon contract needRead and interpret contracts to find pertinent information needed for Jira ticketing processWork with the Contract Entry teams for all of AFS regarding any open questionsWork with clients and Account Managers in regards to missing information needed for Jira ticket creationGenerate reports as needed regarding contract entry statusMaintain and add new SCACs as needed; Link rating profiles using Client MaintenanceRead and interpret freight contractsConvert contractual language into sequel codeKey sequel code into rating profiles and test before putting rates into productionAssist with language development in order to auto rate invoices as rate contracts changeMaintain client profiles by updating rating information as neededTroubleshoot rating issues by monitoring live invoices to ensure they are rating per contractCreate rating profiles during implementation of new clientsCreate additional rating profiles for existing clients as neededCommunicate with client and carriers to streamline processesCommunicate with clients to obtain copies of updated contractsReview probills in Rate Review for rating issuesParticipate on conference calls to resolve rating issuesWork collaboratively with other departments to achieve goals of clientsAid in implementation of new clients through client rate setup and create new profiles tailored to clients’ needsAssist other analysts and auditors in an effort to complete given tasksCreate and update clients’ SOPs (Standard Operating Procedures)Qualification/Requirements: Must be able to work in Microsoft Outlook, Work, and ExcelAbility to multitask and work with minimum supervisionMust be detail oriented and have strong problem solving skillsMust have good verbal and written communication skills Ability to effectively present information and respond to questions from groups of managers, clients, or customers.Ability to define problems, collect data, establish facts, and draw valid conclusionsAbility to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.Demonstrated ability to work in a teamAttention to detail and high level accuracyHighly organized with ability to manage multiple prioritiesAbility to deliver assignments on timeMust have great reading and comprehension skillsAbility work with a diverse audience; internal and external Ability to apply common sense understanding to carry out instructions furnished in written or verbal formAbility to train other employees and explain policies and procedures in a clear and concise mannerAdvanced computer skills including MS Office, SQL and other programming languageMust be able to perform all basic math functions to audit invoice chargesAdvanced reading, language interpretation and research skills required for contract versus invoicing analysis Education/Experience: High school diploma or GED required, college degree preferredPrevious experience in auditing is recommended