Manager, Operational Communication

3 days ago

Toronto, Ontario, Canada Supply Ontario Full time

MANAGER, OPERATIONAL COMMUNICATION & VENDOR OUTREACH (2024-048)

As the Manager, Operational Communication & Vendor Outreach, you will manage the operational communications and ensure seamless access to information for Supply Ontario clients and vendors in areas related to how to do business with the provincial government as well as information about procurement related initiatives, plans, strategies, and programs in the public sector. You will also support the creation of a more streamlined approach to accessing information and enhancing the vendor experience.

In this role, your key responsibilities will include:

  • Manage the team responsible for the development and implementation of operational communication in support of supply chain operations for OPS and BPS clients and stakeholders, and outreach for potential vendors looking to participate in public sector procurement.
  • Lead the team, providing strategic advice in the areas of communications, website management, and vendor engagement and outreach. Motivate and develop staff to effectively support objectives and priorities.
  • Develop the work plans and determines priorities to ensure unit goals and objectives are met within established deadlines and support organizational priorities.
  • Develop and implement quality standards, administrative systems and processes to ensure timely response to inquiries, issues and problems raised through communication channels.
  • Manage operational communications for OPS/BPS and vendor communities through various channels.
  • Collaborate with internal SO teams to ensure comprehensive training content is available for vendors.
  • Conduct outreach to vendor communities to facilitate awareness on how to do business with the government.
  • Seek opportunities to profile Supply Ontario and provide information to the vendor community through events, conferences, industry associations etc.
  • Manage the unit and its staff to support an environment and culture of service excellence. Accountable for hiring, orienting, and training of staff, determining performance standards and conducting performance reviews etc.
  • Champion and drive strategic thinking and a collaborative culture within the unit and work with others to achieve this across the organization.
  • Promote and support the implementation of continuous improvement throughout the Operational Communications and Vendor Outreach team.
  • Develop and manage relationships and consultation with relevant stakeholders.
  • Support the creation of new programs, services or initiatives to support vendor education and engagement.

Successful candidates will demonstrate the following:

  • Education or experience in communications, stakeholder engagement or related field.
  • 6-8 years' experience in stakeholder/vendor outreach and developing, implementing, and managing diverse internal/external communications: plans, programs, policies, and support in the areas of, stakeholder engagement, issues management, and reputation risk management.
  • Experience in building, managing, and coaching high performing diverse and inclusive teams.
  • Background in adult education is an asset.
  • Leadership and teambuilding skills to establish, build and coach a multi-disciplinary team.
  • Excellent presentation and facilitation skills.
  • Ability to develop and implement new programs and initiatives.
  • Strong relationship management skills with the ability to influence, resolve conflicts and build effective linkages and alliances and to work cooperatively and productively with senior executives, other staff levels and external stakeholders.
  • Knowledge of government directions, sensitivities and relationships; political acuity and ability to work with ambiguities.
  • Strong attention to details and technicalities; excellent organizational skills; good interpersonal and multi-tasking skills.
  • Problem solving, critical thinking and analytical skills to help clarify issues and to generate and implement creative solutions to complex issues.
  • Exceptional organizational skills and the ability to prioritize multiple tasks and deadlines.
  • Exceptional communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.

Supply Ontario offers a competitive compensation package including benefits and defined benefit pension plan.

The selected candidate will be required to reside and work in Ontario and be legally eligible to work in Canada.

Candidates are required to provide references for verification, and to complete a criminal background check. Details will be provided through the application process.

This job offers the opportunity to work from home as part of a hybrid work arrangement; at the time of posting, this position would require in-office presence 3 days per week, based on current operational requirements.

HOW TO APPLY: Please apply by April 4, 2025.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Supply Ontario endeavors to promote the principles of diversity and inclusion in all of our policies, practices, and the way we do business while ensuring compliance to the Canadian Human Rights Act and the Ontario Human Rights Code.

We are committed to building a team that reflects the communities we serve, and to promoting a diverse, inclusive, accessible, respectful, and equitable workplace.

We invite applications from all interested and qualified individuals, from all backgrounds, and walks of life. Your experiences are valuable, and we're excited to learn how you might be able to lend your skills to further Supply Ontario's mission and achieving its vision.

At Supply Ontario, we recognize and value the exceptional skills, dedication, and diverse perspectives that veterans bring to the workforce. We strongly encourage veterans to apply to join our team.

We are committed to providing employment practices and accommodation that are in compliance with the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. If you require accommodation at any stage of the recruitment process including in relation to the materials and processes to be used, please notify Human Resources at Talent Acquisition (CSCO) talentacquisition@supplyontario.ca.

If you request accommodation, Human Resources will consult with you to provide or arrange for suitable accommodation in a manner that takes into account your accommodation needs.

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