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Implementation Project Manager

4 months ago

toronto, Canada SwiftConnect Full time

Who we are

SwiftConnect is a leading provider of connected access enablement. We delight users with elegant ways to interact with places, spaces, and things. By ensuring your digital pass is on a phone, watch or anywhere it needs to be, we enable swift access to every place, everywhere. SwiftConnect powers connected experiences so you can navigate your world better.


Our platform is built for interoperability. We integrate with existing mobile and credential platforms as well as access control and enterprise systems to centralize access management. SwiftConnect provides a street-to-seat journey that users love, automation that redefines operational efficiency and a security-privacy foundation that administrators trust.


What we’re looking for

SwiftConnect is seeking an Implementation Project Manager to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level customers, you will strive to ensure customer satisfaction with our products and services while also managing complex implementation project deliverables and timelines. This role provides a unique opportunity to blend your skills in project management and implementation management to deliver exceptional outcomes for our customers.

What you'll be doing

  • Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products.
  • Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey.
  • Collaborate with customers and internal teams to define project objectives and scope.
  • Lead the implementation of various SwiftConnect solutions for customers.
  • Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget.
  • Oversee the entire project lifecycle, including planning, execution, and closure.
  • Develop and manage comprehensive project plans and ensure all team members understand their roles and responsibilities in executing the project.
  • Monitor project progress and report on status to stakeholders, providing clear and concise updates on project timelines, risks, and issues.
  • Ensure project documentation is accurate and current and that all stakeholders have access to the appropriate project information.
  • Conduct testing and validation ensuring successful functionality and deployment of SwiftConnect solutions.
  • Troubleshoot and resolve implementation issues promptly to minimize downtime.
  • Coordinate training and support activities to enable a smooth transition to operational use of software.
  • Conduct post-implementation reviews to assess project success and identify areas for improvement.
  • Collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure customer success and resolve issues.
  • Act as a customer advocate internally and provide feedback to our product and engineering teams to improve our products and services.
  • Contribute to various department initiatives, such as creating documentation and improving implementation methodologies and best practices.
  • Keep accurate and up-to-date customer records in our Project Management and CRM systems.


What you’ll need

  • 5+ years of experience in software implementation project management in the software-as-a-service industry.
  • Experience working with Access Control Systems or related access control industry technologies.
  • Demonstrated ability to quickly develop a thorough understanding of enterprise products and services.
  • Proven track record of successfully deploying enterprise-level customer projects.
  • Strong project management skills, including the ability to develop and implement project plans, monitor project progress, and manage multiple customer implementation projects simultaneously.
  • Excellent communication skills, with the ability to effectively interact with customers, stakeholders, and team members.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues.
  • Ability to work independently and within a team environment, take initiative, and manage multiple priorities in a fast-paced, dynamic environment.
  • Ability to understand technical concepts and communicate them in simple language with customers.
  • Strong attention to detail and thoroughness in work.
  • Experience with CRM systems like Salesforce and project management software.

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Qui nous sommes

SwiftConnect est un fournisseur de premier plan de solutions d'accès connecté. Nous ravissons nos utilisateurs avec des moyens élégants d'interagir avec les lieux, les espaces et les objets. En garantissant que votre passe numérique soit sur un téléphone, une montre ou partout où il doit être, nous permettons un accès rapide à chaque endroit, partout. SwiftConnect propulse des expériences connectées pour vous permettre de mieux naviguer dans votre monde.

Notre plateforme est conçue pour l'interopérabilité. Nous intégrons les plateformes mobiles et de gestion des identifiants existantes ainsi que les systèmes de contrôle d'accès et les systèmes d'entreprise pour centraliser la gestion des accès. SwiftConnect offre un parcours fluide de la rue à votre siège que les utilisateurs adorent, une automatisation qui redéfinit l'efficacité opérationnelle et une base de sécurité et de confidentialité en laquelle les administrateurs ont confiance.


Ce que nous recherchons

SwiftConnect recherche un gestionnaire de projet d'implémentation pour guider nos clients dans leur parcours de déploiement de nos solutions d'intégration SaaS de pointe. En tant que chef de projet pour nos clients de niveau entreprise, vous vous efforcerez de garantir la satisfaction des clients avec nos produits et services tout en gérant des livrables et des échéances de projets d'implémentation complexes. Ce rôle offre une opportunité unique de combiner vos compétences en gestion de projet et en gestion de l'implémentation pour obtenir des résultats exceptionnels pour nos clients.


Ce que vous ferez

  • Servir de gestionnaire de projet principal pour les clients tout en coordonnant plusieurs implémentations simultanées des produits SwiftConnect.
  • Travailler en collaboration avec les clients pour comprendre leurs exigences et leurs objectifs, et veiller à ce qu'ils reçoivent le plus haut niveau de soutien et de satisfaction tout au long de leur parcours client.
  • Collaborer avec les clients et les équipes internes pour définir les objectifs et la portée des projets.
  • Gérer plusieurs projets clients de l'initiation au lancement, en veillant à ce que les projets soient dans les délais, dans le respect du périmètre et du budget.
  • Superviser l'ensemble du cycle de vie du projet, y compris la planification, l'exécution et la clôture.
  • Développer et gérer des plans de projet complets et s'assurer que tous les membres de l'équipe comprennent leurs rôles et responsabilités dans l'exécution du projet.
  • Surveiller l'avancement des projets et rendre compte de l'état aux parties prenantes, en fournissant des mises à jour claires et concises sur les délais, les risques et les problèmes des projets.
  • Effectuer des tests et des validations pour garantir le bon fonctionnement et le déploiement des solutions SwiftConnect.
  • Dépanner et résoudre rapidement les problèmes d'implémentation pour minimiser les temps d'arrêt.
  • Coordonner les activités de formation et de support pour assurer une transition en douceur vers l'utilisation opérationnelle du logiciel.
  • Effectuer des examens post-implémentation pour évaluer le succès du projet et identifier les domaines à améliorer.
  • Collaborer avec les équipes transversales, y compris les ventes, les produits et l'ingénierie, pour assurer le succès des clients et résoudre les problèmes.
  • Agir en tant que défenseur des clients en interne et fournir des retours à nos équipes produit et ingénierie pour améliorer nos produits et services.
  • Contribuer à diverses initiatives du département, telles que la création de documentation et l'amélioration des méthodologies et des meilleures pratiques d'implémentation.


Ce dont vous aurez besoin

  • Plus de 5 ans d'expérience dans la gestion de projets d'implémentation de logiciels dans l'industrie du logiciel en tant que service.
  • Expérience de travail avec les systèmes de contrôle d'accès ou les technologies connexes de l'industrie du contrôle d'accès.
  • Capacité démontrée à développer rapidement une compréhension approfondie des produits et services d'entreprise.
  • Expérience avérée dans le déploiement réussi de projets clients de niveau entreprise.
  • Compétences solides en gestion de projet, y compris la capacité à développer et mettre en œuvre des plans de projet, surveiller l'avancement des projets et gérer plusieurs projets d'implémentation clients simultanément.
  • Excellentes compétences en communication, avec la capacité d'interagir efficacement avec les clients, les parties prenantes et les membres de l'équipe.
  • Compétences analytiques et de résolution de problèmes solides, avec la capacité d'identifier et d'atténuer les risques et les problèmes.
  • Capacité à travailler de manière autonome et au sein d'une équipe, à prendre des initiatives et à gérer plusieurs priorités dans un environnement dynamique et rapide.
  • Capacité à comprendre les concepts techniques et à les communiquer en langage simple aux clients.
  • Attention aux détails et rigueur dans le travail.
  • Expérience avec les systèmes CRM comme Salesforce et les logiciels de gestion de projet.