Sales Supervisor

3 months ago

Greater Toronto Area, Canada Brunello Cucinelli Full time

About us:


"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

– Brunello Cucinelli


Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.


Who you are:

The Sales Supervisor has an important role in all Brunello Cucinelli stores, supporting the Store Manager in achieving sales goals and operational objectives. The Sales Supervisor maintains a leadership presence in the building while also acting as a brand ambassador to provide elevated customer service to all guests and prospective customers.


This role has a Women's Department focus in our Yorkdale Boutique.


What You’ll Do:

  • Provide industry-leading customer service building guest loyalty through in-store experience.
  • Maximize all selling opportunities to achieve (and exceed) individual sales goals.
  • Drive repeat business by utilizing clientele books, and continuously looking for opportunities to convert one-time shoppers to long-term clients.
  • Satisfactorily resolve customer service issues by using best-in-class customer service.
  • Continuously demonstrate product knowledge to enhance sales, and use company-provided resources to deepen understanding of product assortment.
  • Observe Client Advisor client interactions and provide feedback in the moment and motivation to elevate service level.
  • Lead by example by meeting personal sales goals and continuously displaying operational excellence.
  • Complete Operational objectives, opening and closing the store, and other tasks as assigned by the Store Manager.
  • Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
  • In the absence of the Store Manager make decisions that have a positive impact on the business.
  • Ensure excellence in the Department of Responsibility (Area of Pride) as assigned by the Store Manager such as Sales & Service or Operational Excellence
  • Provide Store Manager regular feedback on Areas of Pride / Department of Responsibility.
  • Collaborate cross-functionally with other Sales Supervisors in building and achieving overall store operational and sales goals.
  • Professionally communicate Store/Company objectives priorities, and initiatives to team members.
  • Develop business acumen skills (both written and verbal) about store business, product assortment, and business opportunities.
  • Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Build effective working relationships with colleagues in our other stores and Corporate Partners.


Qualifications:

  • High school diploma required; College degree preferred.
  • 3-5 years’ Experience in equivalent role in Luxury Environment
  • Existing client book or demonstratable ability to network and cultivate clients
  • Strong verbal and written communication skills.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
  • Able to work a varied schedule each week including nights and weekends.


EEOC


Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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