Store Manager
3 days ago
We are currently seeking a Store Manager to oversee the daily operations of a financial services retail location in Montreal. The Store Manager will be responsible for operational excellence, customer satisfaction, and team leadership in a fast-paced, customer-facing environment. This position is for an experienced manager from the banking/financial sector who is comfortable in the field, capable of motivating a team, and providing high-quality customer service.
Key Responsibilities
Welcome customers and handle inquiries in a professional and timely manner Manage daily store operations including opening/closing procedures, cash handling, and transaction oversight Recruit, train, supervise, and motivate store staff Conduct performance evaluations and provide ongoing coaching Create and manage staff schedules to meet operational needs Ensure excellent customer service and resolve escalated client concerns Educate customers on available financial services (money transfers, bill payments, currency exchange, etc.) Monitor transactions and escalate suspicious activity in accordance with internal procedures Drive store performance to achieve service and sales objectives Support local marketing initiatives to promote in-store services Analyze customer trends and recommend service improvements Qualifications & Requirements Minimum of 3 years of business management experience in banking or finance Strong leadership, communication, and interpersonal skills Bilingualism in French and English is required, as there is a great deal of interaction with French-speaking and English-speaking customers Comfortable working with POS systems and basic financial tools Ability to work in a fast-paced, customer-oriented environment Additional Information Opportunities for career growth and professional development Modern, professional work environment Positive, team-oriented culture Full-time, on-site position Availability for occasional evenings or weekends may be required
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