Product Support Engineer
2 weeks ago
Job Summary:We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our support team, you will work closely with customers to ensure smooth installation and operation of payment terminals, while efficiently resolving any issues that arise.Key Responsibilities:Installations & Configurations:Assist customers with the setup and configuration of payment terminals, ensuring devices are integrated with their systems.Troubleshoot and resolve any installation-related issues, including hardware setup and software configurations.Provide guidance on optimal usage and best practices to ensure smooth transaction processing.Technical Support & Troubleshooting:Offer remote support to customers experiencing technical difficulties with payment terminals.Diagnose and resolve issues related to connectivity, device malfunction, software bugs, and transaction errors.Collaborate with cross-functional teams (e.g., development, product management) to address escalated technical issues and drive resolutions.Customer Communication & Documentation:Serve as the primary point of contact for technical queries, responding promptly and professionally.Communicate complex technical concepts in a clear, user-friendly manner.Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions.Provide customers with product updates, training materials, and post-installation support.Problem-Solving & Continuous Improvement:Demonstrate strong problem-solving skills to identify root causes of issues and implement solutions.Contribute to improving the support process, knowledge base, and customer satisfaction by identifying recurring issues and recommending improvements.Stay up-to-date with industry trends and emerging technologies related to payment systems and terminal devices.Required Qualifications:Proven experience in technical support or customer service, preferably in the payment terminal or point-of-sale (POS) industry.Strong knowledge of payment terminal hardware and software, including setup, configuration, and troubleshooting.Excellent problem-solving skills and the ability to think critically under pressure.Outstanding communication skills, with the ability to explain technical concepts in a simple and clear manner.Strong customer service orientation with a passion for delivering a high level of support and satisfaction.Ability to work both independently and collaboratively within a team environment.Technical proficiency with various operating systems (Windows, Linux, etc.) and network configurations.Basic knowledge of payment processing systems, security protocols, and industry standards (PCI compliance).Flexible schedule with availability in evenings, and weekends as needed
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Product Support Engineer
2 weeks ago
North York, Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Development Engineering Manager
5 days ago
North York, Canada Career Connections Canada Inc. Full timeJob description: Job Overview We are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables...
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Product Development Engineering Manager
1 week ago
north york, Canada Career Connections Canada Inc. Full timeJob description:Job OverviewWe are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables meet...
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Product Development Engineering Manager
7 days ago
North York, Canada Career Connections Canada Inc. Full timeJob description:Job OverviewWe are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables meet...
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Product Development Engineering Manager
7 days ago
North York, Canada Career Connections Canada Inc. Full timeJob description:Job OverviewWe are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables meet...
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Product Development Engineering Manager
5 days ago
North York, ON, Canada Career Connections Canada Inc. Full timeJob description: Job Overview We are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables...
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Product Development Engineering Manager
7 days ago
North York, ON, Canada Career Connections Canada Inc. Full timeJob description: Job Overview We are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables...
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Product Development Engineering Manager
7 days ago
North York, ON, Canada Career Connections Canada Inc. Full timeJob description: Job Overview We are seeking an experienced Product Development Engineering Manager to lead a team of engineers and technical specialists in developing innovative, high-quality, and cost-effective products. This role plays a key part in driving product innovation, improving manufacturability, and ensuring that all engineering deliverables...
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Product Support Specialist
1 week ago
North York, Canada Tracker by The Bridge Network Full timeThe Bridge Network provides leading dental practice management software across Canada. With its office located in North York, Ontario we provide installation, support and training to over 1800 offices across Canada. We are looking for a Product Support Representative to continue to provide best in class service and assist with technical issues as well guide...
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Production Support Assistant
3 days ago
North York, Canada iA Groupe financier iA Financial Group Full time- **Employer**: PPI Management Inc. - **Office**: 2235 Sheppard Avenue E - **Location**: North York, Ontario - **Other Possible Location(s)**: Winnipeg, Manitoba; Calgary, Alberta; Edmonton, Alberta - **Job category**: Not Evaluated (Job Family) - **Job ID**: JR10025036 - **Job type**: Temporary Job- **Description**: - **PPI company overview**: - **PPI (an...
