Application Support Engineer
3 weeks ago
Role: Application Support Engineer
Location : Edmonton, AB
Job description:
- Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
- with co-workers to diagnose problems and resolve problems.
- a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
Roles and responsibilities
1. Respond to and triage support questions and support requests from engineers
2. Follow internally developed support processes and workflows
3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
4. Use tools to investigate problems and correlate them to release events or code rollouts
5. Extract relevant information from log files and other sources to debug, identify owners or root causes
6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
7. Write basic tools and test cases to improve the speed and quality of support
8. Work with technical writers to improve documentation in areas covered by support
9. Produce reports for leadership with data on performance of the program
10. Assist with scaling the program to new areas, onboarding new hires and measuring success
11. Champion user support issues and advocate for user experience and product support
12. Provide insights and suggestions on product development and the product roadmap; contribute to product development.
Pref skills : Python, SQL, Linux,
Good to have : Dev / User support experience
-
Application Support Lead
1 week ago
Edmonton, Canada AutoCanada Full timeApplication Support Lead Why this is the Perfect Opportunity for You With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021 and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: People, Operational Excellence, Customers, Integrity, Innovation, and One...
-
Application Support Lead
1 week ago
Edmonton, Canada AutoCanada Full timeApplication Support Lead Why this is the Perfect Opportunity for You With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021 and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: People, Operational Excellence, Customers, Integrity, Innovation, and One...
-
Application Support Lead
1 week ago
Edmonton, Canada AutoCanada Full timeApplication Support Lead Why this is the Perfect Opportunity for You With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021 and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: People, Operational Excellence, Customers, Integrity, Innovation, and One...
-
Application Support Lead
2 weeks ago
Edmonton, Canada AutoCanada Full timeApplication Support Lead Why this is the Perfect Opportunity for You With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: People, Operational Excellence, Customers, Integrity, Innovation...
-
Support Engineer
4 weeks ago
Edmonton, Alberta, Canada Targeted Talent Full timeSupport Engineer – DevOps ProductsOur Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their teamOur client is a leading provider of Development and Operational management solutions. They...
-
Application Support Lead
6 days ago
Edmonton, AB, Canada AutoCanada Full timeApplication Support Lead Why this is the Perfect Opportunity for You With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 , a 2021 and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: People, Operational Excellence, Customers, Integrity, Innovation,...
-
IT / Application Support
4 weeks ago
Edmonton, Canada DSL Ltd. Full time**About DSL** At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell. At our core, we believe in doing...
-
application support analyst
3 weeks ago
Edmonton, Canada AutoCanada Inc. Full timeEducation: Bachelor's degreeExperience: 3 years to less than 5 years or equivalent experienceWork settingOffice buildingTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect,...
-
application support analyst
3 weeks ago
Edmonton, Canada AutoCanada Inc. Full timeEducation: Expérience: EducationBachelor's degree or equivalent experienceWork settingOffice buildingTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and...
-
Application Support Analyst
3 days ago
Edmonton, Canada Edmonton Catholic Schools Full timeEdmonton Catholic Schools is a large urban school division whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The Division is comprised of over 44,000 students and 5,000 employees in 95 schools plus other sites. **Application Support Analyst**: **Requisition...
-
ERP Application Support Specialist
5 days ago
Edmonton, Canada Amador Business Computers Inc. Full timeAre you intrigued by technology? Do you love a challenge and do you embrace the opportunity to learn something new? We are currently looking for ERP Application Support Specialists to join our team! In this role, you will support our AutoPoint Evolution ERP software. This is a full-time permanent, salaried position. Key Position Functions: - Support...
-
Application Engineer Lead
2 weeks ago
Edmonton, AB, Canada Applied Industrial Technologies Full timeOur Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! Applied(R) is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and...
-
Applications Specialist
4 weeks ago
Edmonton, Canada DXP I NatPro Full timeThe **Applications Specialist **will work closely with the Outside Sales team to review and develop comprehensive pumping solutions and generate formal quotations for our clients in multiple markets across Canada. In this role you will be reviewing RFQ?s, working with key suppliers and preparing proposals offering the best possible solution for multiple...
-
Edmonton, Canada Youth Empowerment & Support Services Full time**Youth Support Centre** **Full-time** **Positions available: 2** Youth Empowerment and Support Services (YESS) is currently seeking a qualified Part-Time Permanent Team Lead, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support...
-
Application Specialist
1 day ago
Edmonton, Canada Spartan Controls Ltd. Full timeSpartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil &...
-
Edmonton, Alberta, Canada Youth Empowerment & Support Services Full timeSalary: Youth Support CentreFull-timePositions available: 4Youth Empowerment and Support Services (YESS) is currently seeking a qualified Full-Time Permanent Youth Worker, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre...
-
Edmonton, Alberta, Canada Youth Empowerment & Support Services Full timeYouth Support CentrePart-timePositions available: 2Youth Empowerment and Support Services (YESS) is currently seeking a qualified Part-Time Permanent Team Lead, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides...
-
Edmonton, Alberta, Canada Youth Empowerment & Support Services Full timeSalary: Youth Support CentrePart-timePositions available: 2Youth Empowerment and Support Services (YESS) is currently seeking a qualified Part-Time Permanent Team Lead, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre...
-
Edmonton, Canada Youth Empowerment & Support Services Full timeSalary: Youth Support CentrePart-timePositions available: 2Youth Empowerment and Support Services (YESS) is currently seeking a qualified Part-Time Permanent Team Lead, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre...
-
Construction Engineer
1 week ago
Edmonton, Canada PCL Industrial Management Inc. Full timeResponsibilities Prepare detailed construction engineering designs following standards, codes, policies, specifications, and regulations: Crane lift studies and rigging arrangements Lifting devices Scaffolding Formwork and falsework Fall protection Temporary structures Custom tools Developing drawings, calculations, visualizations,...