Communications Lead

3 weeks ago

Edmonton, Canada Reverb Communications Full time

Are you a skilled communicator with a passion for storytelling and engagement? Do you have a flair for breaking jargon down into meaningful, easy-to-understand language? Do you want to work on really, really… really ridiculously good-looking construction projects?


As a Communications Lead with reVerb, you will play a pivotal role in building relationships, delivering information, and creating materials for Edmontonians who live, work and drive near the biggest projects in our city’s history. 


This is a permanent, full-time position, with potential for a hybrid in-office and at-home work arrangement.


But why reVerb?

reVerb Communications is a boutique communications firm located in Edmonton, Canada. We specialize in communications and public engagement for capital infrastructure, especially LRT projects. We’ve helped manage the good and the bad on the Metro Line, both Valley Lines, and, coming up, the Capital Line. We’ve also worked with the City of Calgary on the Green Line and will soon join them to work through the next steps of the Blue Line.


Who We Are Looking For

The Communications Lead thinks proactively and strategically, and is able to quickly assess and address issues as they arise.


Working closely within a small communications team, the Communications Lead will execute communications strategies under the direction of the Communications Director and is primarily responsible for developing and delivering communications tools and tactics that keep Edmontonians up-to-date about projects and project impacts. They will also provide support and guidance to other members of the reVerb team.


The Communications Lead regularly interacts with the public, responding to inquiries and disseminating information via the project’s information line. They will play a pivotal role in developing communication tools to keep the public informed about the construction process, creating content for various channels.


Attributes & Qualifications

  • Post-secondary education in communications, public relations, marketing or a related field 
  • 3+ years progressive experience in a communications field
  • Strong interpersonal and conflict resolution skills
  • Excellent oral and written communication skills
  • Can ambi-turn
  • Previous experience in customer service and/or public inquiry management is a positive
  • Ability to work effectively with various disciplines and manage multiple projects simultaneously within timelines
  • Previous experience working on construction/major projects is an asset


Role & Responsibilities

  • Create and implement communication strategies that align with project goals and target audiences.
  • Lead the development of construction communication content for various platforms, ensuring it is engaging and consistent.
  • Collaborate with technical experts to review materials for accuracy and timeliness.
  • Lead public inquiry response process on behalf of the project, responding to all inquiries within the required timeframe and tracking them for reporting.
  • Monitor public feedback channels and analyze data and trends to measure the effectiveness of communication efforts and identify arising issues.
  • Participate actively in a range of technical and team meetings, offering valuable insights and contributions.
  • Design and develop a School for Ants
  • Maintain a high degree of professionalism in all interactions with the public and team members.


Compensation

Planned compensation will be at or above industry average for an intermediate-level practitioner. Final amount is negotiable based on experience. Position includes a health insurance plan and a health spending account.


How to Apply

Please submit a resume, cover letter, and short portfolio of writing work or comms stuff you’re proud of to info@reverbcomms.ca. Auto-submitted stuff via LinkedIn is not guaranteed to make it through screening.


Come get your boots dirty with us and help build the future of Edmonton's transportation system


But why reVerb?

Are you serious? I just... I just told you that a moment ago.

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