Cloud Engineer

4 weeks ago

Canada Centrilogic Full time

Cloud Engineer - OCI


Purpose and Objectives

Over the last 15 years, Centrilogic has become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services.

The position of Cloud Engineer is a Senior level technical role within the organization and is an escalation point working on a dedicated team for a key strategic customer. The ideal candidate will collaborate and mentor junior and intermediate technicians. The resource will use their knowledge of the customer environment, knowledge articles, documentation, and effective troubleshooting capabilities to resolve incidents and provide advisory services to the customer. When required, escalation to vendors and effective coordination of resolution with those vendors will be key to the success of the customer. All issue resolution should be well documented for future reference.


Primary Functional Responsibilities:

  • Work during standard business hours for Mountain Time Zone
  • Available for on call rotation for P1 escalations
  • Work with junior, intermediate and vendors for escalated incidents.
  • Proactive review of environment for incident prevention and environment optimization
  • Participate in the Solution and Architecture review boards with the customer.
  • Assist with Vulnerability remediation requirements.
  • Prompt and detailed communication with customer regarding incident resolution
  • Well documented customer interactions in tickets.
  • Documentation and general administrative duties as assigned.
  • Creation of knowledge articles (KBs) and standard operating procedures (SOPs) to be delivered to intermediate and junior technicians for more efficient incident remediation.
  • Technical thought leadership and partnership with the customer.
  • Time tracking


Skills and Knowledge

  • Excellent customer service
  • Clear and concise communication
  • Continual development to remain current on core technologies.
  • Troubleshooting and critical thinking capabilities.
  • Adaptability
  • Create/Follow standard operating procedures and knowledge articles (SOPs and KBs)
  • Prioritize and multitask efficiently.
  • Plan, communicate, implement, and document changes, such as patching or infrastructure changes.
  • Experience with Agile methodologies.
  • Create and/or update documentation.


Senior understanding of the following technologies

  • Support of Operating Systems (Windows, Linux)
  • Support enhancement and tuning of monitoring for Oracle infrastructure and virtual machines.
  • Subject matter expert for Oracle Cloud including platform services (EG Cloud networking, storage, PaaS services, etc.,) to assist with support and architecture.
  • Experience supporting and managing database services in Oracle Cloud including Oracle Autonomous Database, Oracle Autonomous Data Warehouse, Microsoft SQL Server on virtual Machines, and Oracle Exadata Cloud Service at the platform level including configuring monitoring, autoscaling, data protection for disaster recovery and Oracle Data Guard.
  • Leveraging native tools for Optimization of resources for cost management and budgeting
  • Maintain and monitor Oracle Cloud Guard and provide recommendations on output.
  • Supporting Disaster recovery testing, enhancement, and documentation to prepare for potential DR Events using Oracle Full stack disaster recovery services.
  • Working with customer teams to support infrastructure requirements and design.
  • Experience with Terraform, Azure Bicep, and Azure DevOps pipelines as it pertains to infrastructure as code deployment and management is a nice to have.
  • Citrix DaaS support and architecture.

Knowledge of Kubernetes, Azure Cloud, Azure Arc and Citrix DaaS an Asset.

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