Product Manager

4 days ago

Kitchener, Canada Alert Labs Inc. Full time

Who are we?

At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.


Alert Labs is building affordable, simple to deploy and reliable sensor networks targeted at protecting our customers’ homes and businesses. We bring the benefits of IoT to customers of all technical levels. By being thoughtful and elegant in our design, our products are friendly and easy for anyone to use.


Our team is comprised of enthusiastic professionals trying to save the world one leak at a time. Last year, Alert Labs technology and data analytics saved 10 billion gallons of wasted water and stopped 110K metric tonnes of CO2e from entering the atmosphere.


Job Description:

We are seeking a highly skilled and motivated Product Manager to join our team. The ideal candidate will have a strong product background with experience in Saas and industrial technology, comfort working cross-functionally and excellent communication skills.


Responsibilities:

  • Develop and execute our product roadmap.
  • Partner with stakeholders across the organization to help define and prioritize new product development and product enhancements.
  • Lead the Product Management Committee – a cross-functional team that reviews, approves and prioritizes product development efforts.
  • Provide direction to on the overall customer and user experience to the Engineering team. Along with the software design and experience, ensure the hardware product design, onboarding, and deployment aligns with our customer’s needs.
  • Identify, define and report on key product metrics.
  • Understand key industry players and competitors, stakeholders and the opportunities in the market.
  • Synthesize information from Customers, Customer service and Customer success teams to identify opportunities and develop proposals and rationale for new products, features, and enhancements to our current services - including hardware, software/platform and reporting capabilities.
  • Partner with engineering and manufacturing (for applicable hardware products) to execute detailed project planning, scope, risk and time management.
  • Lead cross-team communications and documentation for product management including the customer service and marketing teams for announcement of new features and updates.
  • Work with engineering, manufacturing, and customer success teams to resolve hardware and software product issues.
  • Develop, measure, monitor and communicate KPIs related to Alert Labs solutions through the entire product lifecycle


What we’re looking for:

  • A minimum of 3 years of professional experience in software product management/SaaS, industrial technology and/or B2B products.
  • Experience developing customer solutions that bridge hardware and software.
  • A track record of successfully developing and deploying products and services in a cross-functional environment.
  • An ability to lead and communicate effectively with people in different roles. You are open to learning and to mentoring.
  • Own the user experience and product definition through the development cycle and beyond launch · Collaborating with cross-functional teams of designers, developers, engineers, manufacturing and quality assurance resources.


Reach out to jointheteam@alertlabs.com

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