National Bank | Chief Functional Analyst | montréal, qc

2 weeks ago

montréal, Canada National Bank Full time

A career as a Chief Functional Analyst in the Assisted Channels team at National Bank means acting as a person who transforms business needs into a functional product. This role allows you to actively contribute to our organization through your analytical mind, functional documentation skills, and ability to understand a business need and transform it into a detailed order book for our software development teams.

Your job

  • Understand business issues, identify and analyze needs of clients and business partners, document requests and prepare recommendations to design or adapt systems that meet the needs and facilitate decision making
  • Perform various complex analyses, identify gaps and make recommendations to optimize system effectiveness and solve important problems
  • Analyze requests for changes in systems, assess impacts on existing applications, suggest and make appropriate modifications.
  • Establish validation and quality control procedures, based on established standards and development standards, and perform comprehensive testing to ensure that the systems developed or modified are adequate
  • Support partners in the development of requirements and challenges
  • Produce or participate in the realization of new needs assessments (projects and evolving requests)
  • Produce functional analyses
  • Ensure that the delivered product corresponds to the functional analyses
  • Participate in tests (test plan and sets, test execution and verification)
  • Document requests and prepare recommendations, participate in documentation updates
  • Respect architectural targets.

Your team

IT, this is more than 2,300 experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the Assisted Channels sector, you are part of a growing team of 10-20 talented colleagues reporting to the Senior Delivery Manager. Our team leads a major program of contact center technology transformation and the addition of cutting-edge innovations and industry expertise.

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.

The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, coaching and mentoring support are always available to you.

Prerequisites

  • Industry-related university degree and several years of relevant experience
  • Demonstrated experience in functional and technical analysis in delivery of major projects
  • Experience with test scenarios and user support
  • Knowledge of RESTful (JSON) and APIs
  • Knowledge of the contact center technology field, an asset
  • Ability to think strategically, with analytical, synthesis and communication skills
  • Strong interpersonal skills and effective priority management
  • Agile delivery experience (Scrum, Kanban, SAFe) and knowledge of Atlassian tools (JIRA, Confluence, etc.).
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?    Come live your ambitions with us

  • National Bank | Chief Functional Analyst | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    A career as a Chief Functional Analyst in the Assisted Channels team at National Bank means acting as a person who transforms business needs into a functional product. This role allows you to actively contribute to our organization through your analytical mind, functional documentation skills, and ability to understand a business need and transform it into...

  • Chief Functional Analyst

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    As a Chief Functional Analyst in the Direct Brokerage team at National Bank, you’ll be our business and technical solution specialist. This role allows you to make a positive impact on our organization through your skills and experience. **Your role** - Supporting our different partners with their business and technical solutions - Understanding and...

  • Chief Functional Analyst

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    A career as a **Chief Functional Analyst** in the IT Delivery team of the Banking Transactional Domain at National Bank is acting as an integration and API specialist. This role allows you to have a positive impact on our organization thanks to your skills and experience. **Your job** - Identify, analyze and document the business and functional needs of our...

  • Chief Functional Analyst

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    As a **Chief Functional Analyst **in the **IT delivery cybercrimes** team at National Bank, you’ll **be a specialist in integrations and API**. This role allows you to make a positive impact on our organization through your skills and experience. **Your role**: - Identify, analyze and document the business and functional needs of our stakeholders -...

  • Chief Functional Analyst

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    A career as a **Chief Functional Analyst** in the IT Delivery - Clearing and Cash team at National Bank is acting as an integration and API specialist. This role allows you to have a positive impact on our organization thanks to your skills and experience. **Your job** - Identify, analyze and document the business and functional needs of our stakeholders -...

  • National Bank | Senior Analyst Subsidiary Accounting | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Senior Analyst in the Subsidiary Accounting team at National Bank, you’ll be a specialist in accounting activities form some subsidiaries of National Bank. With your experience, your knowledge in accounting and your rigor in accounting  and reporting, you’ll have a positive impact on the experience of your collaborators, your colleagues and...

  • National Bank | Senior Analyst Subsidiary Accounting | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Senior Analyst in the Subsidiary Accounting team at National Bank, you’ll be a specialist in accounting activities form some subsidiaries of National Bank. With your experience, your knowledge in accounting and your rigor in accounting  and reporting, you’ll have a positive impact on the experience of your collaborators, your colleagues and...

  • National Bank | Senior Analyst Subsidiary Accounting | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Senior Analyst in the Subsidiary Accounting team at National Bank, you’ll be a specialist in accounting activities form some subsidiaries of National Bank. With your experience, your knowledge in accounting and your rigor in accounting  and reporting, you’ll have a positive impact on the experience of your collaborators, your colleagues and...

  • Chief Data Functional Analyst

    3 months ago

    montréal, Canada National Bank Full time

    A career as a Chief Data Functional Analyst in the IT Cybercrime Delivery Team at National Bank means acting as a data integration specialist. This role allows you to have a positive impact on our organization through your skills and experience. Your job Identify, analyze and document the business and functional needs of our stakeholders Define solutions and...

  • Chief Data Functional Analyst

    3 months ago

    montréal, Canada National Bank Full time

    A career as a Chief Data Functional Analyst in the IT Cybercrime Delivery Team at National Bank means acting as a data integration specialist. This role allows you to have a positive impact on our organization through your skills and experience. Your job Identify, analyze and document the business and functional needs of our stakeholders Define solutions and...

  • National Bank | Analyst Loan Structuring and Syndication | montréal, qc

    3 weeks ago

    montréal, Canada National Bank Full time

    A role as an Analyst in the Loan Structuring & Syndication team (“LSS”) at National Bank Financial Markets (“NBF”) means actively participating and supporting team members from A - Z in the life cycle of a bank loan. The Analyst will support team members from the origination of a bank loan to its distribution (if syndicated) and financial close...

  • National Bank | Analyst Loan Structuring and Syndication | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    A role as an Analyst in the Loan Structuring & Syndication team (“LSS”) at National Bank Financial Markets (“NBF”) means actively participating and supporting team members from A - Z in the life cycle of a bank loan. The Analyst will support team members from the origination of a bank loan to its distribution (if syndicated) and financial close...

  • National Bank | Analyst Loan Structuring and Syndication | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    A role as an Analyst in the Loan Structuring & Syndication team (“LSS”) at National Bank Financial Markets (“NBF”) means actively participating and supporting team members from A - Z in the life cycle of a bank loan. The Analyst will support team members from the origination of a bank loan to its distribution (if syndicated) and financial close...

  • National Bank | Lead Auditor | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA. It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable...

  • National Bank | Lead Auditor | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA.It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable for...

  • National Bank | Lead Auditor | montréal, qc

    1 week ago

    montréal, Canada National Bank Full time

    As a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA.It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable for...

  • National Bank | ASSOCIATE | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. Your job: Ensure effective...

  • Chief Functional Analyst

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    National Bank is ramping up its cultural, organizational, and technological transformation. We’re in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams, where teamwork is the key to our success. We’re looking for talent as a Senior Functional Analyst, IT Delivery, Cybercrimes to understand complex technology...

  • API Chief Functional Analyst

    3 months ago

    montréal, Canada National Bank Full time

    National Bank is ramping up its cultural, organizational, and technological transformation. We’re in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams, where teamwork is the key to our success.We’re looking for talent as a Senior Functional Analyst, IT Delivery, Cybercrimes to understand complex technology...

  • API Chief Functional Analyst

    3 months ago

    montréal, Canada National Bank Full time

    National Bank is ramping up its cultural, organizational, and technological transformation. We’re in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams, where teamwork is the key to our success.We’re looking for talent as a Senior Functional Analyst, IT Delivery, Cybercrimes to understand complex technology...