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Customer Advisor

1 month ago

Ontario, Canada Huron Tractor Farms and Resources Full time

At Huron Tractors Farms and Resources, our Customer Service team is at the heart of who we are and what we do. Providing sincere and genuinely helpful service will always be our endgame. The decisions and processes we make and use are all geared towards that goal, and are done so out of an authentic desire to connect with our community


If you’re looking to join a team dedicated to top-notch quality customer service, promoting staff development, and establishing itself as a first-line resource for customers within our organization, then we’d love to hear from you


Our goal is clear: Do right by our people.


This is a Full Time position.


The starting salary for this role begins at CA$25 / hour, and increases to CA$29.75 / hour once training has been successfully completed. You will also receive a bonus for completing training as soon as you're through


What you’ll be doing:

• Advising and assisting our customers by phone and email in resolving order processing issues such as cancellations, modifications, shipping/billing inquiries and post-order issues, among other general inquiries. (no sales, no retention statistics, just be helpful)

• Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities

• Navigating through multiple computer applications with speed and precision with an attention to detail.

• Learning the roles and parts all of our different departments , and utilizing that knowledge to best help our customers


What we’re looking for:

• Minimum of one year experience working in an e-commerce or customer service environment preferred. If you feel as though you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application We'd love to meet.

• Solid computer skills/experience. Excellent at online research.

• We’ll provide the foundation that you will continue to build and share

• Strong drive for progression: We want you to succeed. We’ll provide you with access to online learning modules, that’ll allow you to grow professionally.


How you benefit:

• Health Insurance including medical, dental, vision and life.

• Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.

• A team of energetic, respectful, and friendly coworkers.

• A few more perks that we keep secret (Though you can expect some fun events, company branded apparel, and a variety of fun opportunities)