Technical Support Specialist
2 weeks ago
Infotek Consulting is searching for two seasoned Technical Support Specialists - this role is 100% onsite in Scarborough ON
Schedule
Rotating 12-hour shift schedule (7 days a week/24 hours a day) i.e. 2 shifts (7am-7pm ET) & (7pm-7am ET). Candidate must be available onsite to do both shifts as per rotation/shift schedule.
Job Description/Accountabilities:
An IT Operations Analyst within Network Operations Support Group is responsible for providing senior level support of the bank's network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.
Specific Educational Requirements / Accreditations
• Technology Degree/Diploma or equivalent work experience.
• CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or
• CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.
• CCDP and ITIL certifications are a definite asset to this position.
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: CCNP OR CCNA certification is a must have
Years of experience: 5 years
Reason for request/why opened: Backfill
How will the performance be measured: KPI’s, categorization of tickets, complexity of tickets etc.
Must Have:
1.) CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)
2.) Routing and switching experience
3.) Troubleshooting experience/Break fixes
Network analyst experience
Nice to have:
Cisco Viptela SDWAN/Aruba SDWAN
Cisco ACI
Palo Alto firewalls
F5 load balancers
VMware NSX
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