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Customer Service Representative

2 months ago

Mississauga, Canada ETG Food Products Inc. Full time

About the Company

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and a strong ability to handle inquiries, resolve issues, and ensure customer satisfaction. This role is crucial in maintaining ETG Food Products Inc. reputation for excellence in the retail food space.


About the Role

Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate information about our products and services. Resolve customer issues and complaints efficiently, ensuring a positive customer experience and maintaining high satisfaction levels. Assist internal and external customers with placing orders, tracking shipments, and entering data into the CRM or information database. Maintain a comprehensive understanding of ETG Food Products Inc. product line and promotions to effectively assist customers and provide recommendations. Accurately document customer interactions and transactions in the CRM system. Collect and relay customer feedback to relevant departments to support continuous improvement. Work closely with the sales, marketing, logistics and finance teams to ensure seamless operations and customer satisfaction. Identify trends in customer issues and suggest proactive solutions to improve processes and prevent recurring problems.


Responsibilities

  • Customer Interaction: Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate information about our products and services.
  • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring a positive customer experience and maintaining high satisfaction levels.
  • Order Processing: Assist internal and external customers with placing orders, tracking shipments, and entering data into the CRM or information database.
  • Product Knowledge: Maintain a comprehensive understanding of ETG Food Products Inc. product line and promotions to effectively assist customers and provide recommendations.
  • Documentation: Accurately document customer interactions and transactions in the CRM system.
  • Feedback Management: Collect and relay customer feedback to relevant departments to support continuous improvement.
  • Team Collaboration: Work closely with the sales, marketing, logistics and finance teams to ensure seamless operations and customer satisfaction.
  • Problem-Solving: Identify trends in customer issues and suggest proactive solutions to improve processes and prevent recurring problems.


Qualifications

College Diploma or University Degree


Required Skills

  • A minimum of 3 years of customer service experience in CPG industry is a requirement
  • Proficiency in CRM software and Microsoft Office Suite
  • Excellent verbal and written communications skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Empathetic, patient and able to handle difficult situations with grace


Equal Opportunity Statement

At ETG Food Products Inc., we are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity drives innovation and fosters a dynamic environment. As an equal opportunity employer, we do not discriminate against any applicant or employee on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. We encourage all qualified individuals to apply and join us in our mission to deliver exceptional products from farm to fork.