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Supply Chain Success Partner

1 month ago

Canada UniUni Full time

Logistics Role at UniUni

We are seeking a highly skilled logistics professional to join our team at UniUni. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of parcels to our customers across Canada and the United States.

Responsibilities:

  • Understand customers' business needs and follow defined procedures and metrics to ensure service excellence.
  • Build and maintain strong relationships with customers and internal teams.
  • Proactively identify and resolve operational issues.
  • Respond to customer inquiries and tickets promptly and effectively.
  • Accurately diagnose issues and provide appropriate solutions.
  • Ensure timely resolution of all customer requests and issues.
  • Track parcel status, maintain detailed records, and follow up to ensure complete resolution.
  • Generate reports to enhance workflow and improve efficiency.
  • Utilize Excel for data analysis and reporting to support operational decision-making.

Requirements:

  • Bachelor's degree in business, logistics, or a related field.
  • Strong organizational and time management skills.
  • Analytical mindset with the ability to interpret and act on data.
  • Fluent in spoken and written English and Mandarin.
  • Excellent communication and interpersonal skills, with the ability to build strong working relationships.
  • Strong customer service orientation and problem-solving skills.
  • Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.
  • Proactive approach to learning and continuous improvement.
  • Experience in supply chain management or e-commerce logistics is a plus.
  • Strong teamwork mindset, prioritizing collective success over individual achievement.
  • Experience in stakeholder management is an advantage.