Bilingual Medical Support Assistant

3 months ago


Canada Experis Canada Full time

Our client, in the Healthcare Industry, is seeking a Medical Support Assistant to join their team. As a Medical Support Specialist, you will be part of the Customer Care Department supporting the MyCare team. The ideal candidate will have excellent communication skills, superior time management skills, and a high level of empathy, which will align successfully in the organization.


What’s the Job?

Answer incoming calls and initiate the booking of patient appointments

Assist with medical referrals

Identify and assess customers’ needs to achieve satisfaction

Communicate daily with doctors regarding schedules

Provide basic billing and product knowledge communication and first point of contact resolution


What’s Needed?

Must be fully bilingual in French

Experience in a medical environment

Experience communicating with customers/patients via phone and email

Excellent communication skills

Experience with G Suite and Excel

Availability anytime 7 days a week within the hours of 7:25AM EST to 10:30PM EST



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