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Director of Operations

2 months ago

Greater Montreal Metropolitan Area, Canada Empire Quebec Service Alimentaire Full time

En tant que directeur d'opération, vous êtes un modèle enthousiaste qui motive les membres de l'équipe à offrir un service exceptionnel à chaque invité, à chaque fois. Vous établissez des relations positives avec les membres de votre équipe et favorisez un environnement de travail positif et inclusif.

En tant que chef d'équipe passionné, vous croyez en l'importance de former les membres de l'équipe pour garantir l'atteinte de normes élevées de service à la clientèle, de qualité et de propreté. Grâce à votre connaissance de l'industrie de la restauration rapide, vous êtes fier de soutenir le propriétaire dans les opérations quotidiennes dans plusieurs restaurant au rythme rapide.


Vos 3+ années d'expérience en service rapide dans un rôle de supervision, combinées à vos connaissances pratiques en recrutement, formation et coaching des membres de l'équipe, font de vous un candidat idéal pour ce rôle.

Responsabilités:

  • Gestion des coûts de main-d'œuvre grâce à une planification efficace et une gestion des étages
  • Contrôler les coûts des aliments et du papier à l'aide des guides de commande
  • S'assurer que les lancements de produits et les promotions sont exécutés avec perfection
  • Résoudre les problèmes des invités, ainsi que travailler avec votre équipe pour minimiser les problèmes
  • Participer au processus de recrutement
  • Former les nouveaux membres de l'équipe
  • Suivi des inventaires hebdomadaires et mensuels
  • Préparer et fournir aux membres de l'équipe du restaurant des évaluations de performance
  • Former, rappeler et encourager les membres de l'équipe à suivre toutes les politiques et programmes de santé et de sécurité que nous avons mis en place
  • Entraîner et discipliner les membres de l'équipe au besoin
  • Soyez un leader et donnez toujours l'exemple en suivant toutes les politiques et procédures de Tim Hortons
  • Planifier, organiser, diriger, contrôler et évaluer les opérations quotidiennes
  • Balancer la trésorerie et compléter les bilans
  • Remplir les rapports de caisse et les formulaires associés
  • Favoriser un environnement de travail positif grâce au leadership et à l'exemple


Pourquoi travailler pour nous ? Nous offrons:

  • Salaire concurrentiel
  • Avantages pour la santé, la vue et les soins dentaires
  • Formation complète
  • Programmes d'incitation et de reconnaissance
  • Opportunité d'avancement
  • Participation de la communauté


Exigences physiques:

  • Capacité à travailler sous pression dans un environnement au rythme rapide et respectant des délais serrés


Disponibilité:

  • Doit être flexible car votre horaire de travail peut varier d'une semaine à l'autre en fonction des besoins de l'entreprise, tout en favorisant un juste équilibre travail/vie personnelle. Les horaires mensuels peuvent nécessiter des quarts de travail l'après-midi et le week-end.


Merci de votre temps et de votre intérêt pour Empire Quebec Service Alimentaires opérant sous le nom de Tim Hortons.


CONDITIONS

  • Éducation - Diplôme d'études secondaires (lycée)
  • Expérience - Minimum 3 ans d'expérience dans l'industrie de la restauration rapide
  • Compétences informatiques - Système de point de vente, Microsoft Office - Word, Excel, Outlook
  • Expérience Clearview un atout
  • Excellente communication écrite et verbale
  • Solides compétences en leadership et en relations interpersonnelles
  • Esprit de service client
  • Doit être bilingue (français/anglais)


___________________________________________________________________________________



As a director of operations, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.


As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.


Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.


Responsibilities:

  • Managing labour costs through effective scheduling and floor management
  • Controlling food & paper costs using order guides
  • Ensuring that product launches and promotions are executed with perfection
  • Resolving Guest issues, as well as working with your team to minimize issues
  • Participate in the recruitment process
  • Training new Team Members
  • Monitor weekly and monthly inventories
  • Prepare and provide restaurant Team Members with performance reviews
  • Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
  • Coach & discipline Team Members as needed
  • Be a leader and always lead by example by following all Tim Hortons policies and procedures
  • Plan, organize, direct, control and evaluate daily operations
  • Balance cash and complete balance sheets
  • Complete cash reports and related forms
  • Foster a positive work environment through leadership and example


Why Work for Us? We Offer:

  • Competitive salary
  • Health, Vision & Dental benefits
  • Comprehensive training
  • Incentive and recognition programs
  • Advancement opportunities
  • Community involvement


Physical Demands:

  • Walking and standing for long periods of time
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines


Availability:

  • Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.


REQUIREMENTS

  • Education - Secondary (high) school graduation
  • Experience - Minimum 3 years experience in the quick-service restaurant industry
  • Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
  • Clearview experience an asset
  • Excellent written and verbal communication
  • Strong leadership and interpersonal skills
  • Customer service mindset
  • Must be bilingual (French/English)


REQUIREMENTS


Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.


En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.