Claims Service Representative

4 weeks ago

Toronto, Canada CDSPI Full time

The Organization


Created by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth with customized financial advice, insurance, and investments.


About the job


Reporting to the Manager of Insurance Advisory Services, this position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Claims & Customer Service Representative will establish and support the foundation for CDSPI’s long-term trusted relationships based on an understanding and appreciation of the unique protection needs of the dental community. By understanding client needs and making the right referral, this position plays a significant role in implementing solutions to protect dentists’ lives, incomes, and their practices throughout the various stages of their lives and careers.


Key Accountabilities


The position will include the following responsibilities:


  • Working within a team-based approach, act as the primary point of contact for client inquires, handling all inbound and outbound calls and emails from clients while providing excellent service.
  • Identify opportunities and refer clients to a licenced Insurance Advisor, or other partner, when coverage advice is needed.
  • Participate in initiatives for new business and retention through lapsed coverage, payment, and account information calls.
  • Update client accounts with claim information and work with insurers, adjusters, and clients to respond to claims-related inquiries.
  • Provide assistance and advocacy for clients to resolve insurance issues with the insurer.
  • Contribute to operational and strategic projects as required.
  • Work collaboratively with the Administration, Investment, and Marketing and Customer Experience teams.
  • Provides input to Manager, Insurance Advisory Services, for progress reports and recommendations to be presented to the Executive Team.
  • Performs other duties as assigned from time to time by the Vice-President, Advisory Services or the Manager, Insurance Advisory Services.


About you


The successful candidate will have the following:


Experience

  • 1 – 3 years of service experience in the insurance industry


Competencies and Attributes

  • A passion for making a positive impact on the customer experience
  • Strong communication and inter-personal skills
  • Time management skills to meet deadlines
  • Demonstrated initiative to take ownership of role
  • Proficiency with Microsoft Office Suite


At CDSPI, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  • Casualty Claims Examiner

    2 weeks ago

    Toronto, Canada Specialty Claims Canada Full time

    **Specialty Claims Canada** **“Specialty Claims” **is the in-house claims management department of Specialty Programs Group Canada “SPGC”. Specialty Claims prides itself on managing claims on behalf of the Cansure, Beacon and i3 brands. We manage claims for both our Canadian and London based market partners under a delegated authority. It is the...

  • Claims Service Representative, Fnol

    2 months ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims** **Service Representatives**: As a Claims Service Representative, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting...

  • Insurance Claims Administrative Assistant

    5 days ago

    Greater Toronto Area, Canada DSB Claims Solutions Inc. Full time

    Named Best's Recommended Insurance Adjusters 2019 and awarded The Winmar Award for Excellence in Claims Service in 2018 and 2020, DSB Claims Solutions’ ongoing commitment to providing best-in-class service is evidenced by the team’s unrivalled depth of experience and availability 24/7 - 365 days a year. DSB knows that success depends on building a world...

  • Claims Service Representative, Fnol

    2 months ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims** **Service Representatives**: As a Claims Service Representative, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting...

  • Multi-line Claims Adjuster

    1 month ago

    Toronto, Canada Coast Claims Insurance Full time

    **Company Overview** Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we've attracted top-notch talent and extend our reach across British Columbia, Alberta, Ontario, and the Northwest Territories. Currently positioned as Canada's fourth-largest firm. Today we are still employee-owned,...

  • Claims Representative Ii, Auto Claims

    14 hours ago

    Toronto, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...

  • Claims Service Representative

    3 weeks ago

    Toronto, Canada CDSPI Full time

    The Organization Created by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    3 weeks ago

    Toronto, Canada CDSPI Full time

    The Organization Created by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Claims Service Representative

    3 weeks ago

    Toronto, Canada CDSPI Full time

    The OrganizationCreated by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    3 weeks ago

    Toronto, Canada CDSPI Full time

    The Organization Created by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    4 weeks ago

    Toronto, ON, Canada CDSPI Full time

    The OrganizationCreated by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    4 weeks ago

    Toronto, ON, Canada CDSPI Full time

    The OrganizationCreated by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    3 weeks ago

    Toronto, Canada CDSPI Full time

    The OrganizationCreated by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their wealth...

  • Claims Service Representative

    4 weeks ago

    Toronto, Canada CDSPI Full time

    The Organization Created by dentists, CDSPI is a not-for-profit organization established in 1959 with the sole purpose of arranging programs for the benefit of dentists who are members of CDSPI’s member dental associations. CDSPI helps dentists and dental students achieve and maintain financial well-being by empowering them to protect and grow their...

  • Field Claims Representative

    3 weeks ago

    Toronto, Canada Wawanesa Insurance Full time

    **Date**:May 1, 2023 **Location**: Toronto, ON, CA, M2P-2B7 **Company**:Wawanesa Insurance **Job ID**:6406 **Working Business Language**: English **We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a...

  • Senior Property Adjuster

    1 month ago

    Toronto, Canada XALT Claims Management Full time

    Company Description XALT Claims Management is a leading public adjusting company in Ontario that specializes in helping individuals and businesses navigate the complex world of insurance claims. With a commitment to excellence and a team of seasoned experts, XALT Claims Management diligently advocates on behalf of its clients to ensure they receive fair and...

  • Senior Property Adjuster

    1 month ago

    Toronto, Canada XALT Claims Management Full time

    Company DescriptionXALT Claims Management is a leading public adjusting company in Ontario that specializes in helping individuals and businesses navigate the complex world of insurance claims. With a commitment to excellence and a team of seasoned experts, XALT Claims Management diligently advocates on behalf of its clients to ensure they receive fair and...

  • Senior Property Adjuster

    1 month ago

    Toronto, Canada XALT Claims Management Full time

    Company DescriptionXALT Claims Management is a leading public adjusting company in Ontario that specializes in helping individuals and businesses navigate the complex world of insurance claims. With a commitment to excellence and a team of seasoned experts, XALT Claims Management diligently advocates on behalf of its clients to ensure they receive fair and...

  • Senior Property Adjuster

    1 week ago

    Toronto, Canada XALT Claims Management Full time

    Company DescriptionXALT Claims Management is a leading public adjusting company in Ontario that specializes in helping individuals and businesses navigate the complex world of insurance claims. With a commitment to excellence and a team of seasoned experts, XALT Claims Management diligently advocates on behalf of its clients to ensure they receive fair and...