Senior Business Analyst

2 weeks ago

Greater Toronto Area, Canada Pivotree Full time

Position Summary


We’re on the hunt for an experienced Senior Business Analyst (SBA) within our Professional Services Delivery team. In this role, you’ll be responsible for gathering, documenting, and analyzing business and system needs and requirements as well as providing consulting services to clients on how to achieve their needs (business improvements, technology alignment). The SBA is relied upon to provide clients with options to best integrate the commerce software into their business reality.

Roles & Responsibilities:

  • Elicits and documents requirements using a variety of methods, such as interviews, document analysis, requirements workshops, surveys, site visits, business process mapping, use cases, and prototyping.
  • Proactively communicates and collaborates with project stakeholders, including external customers (i.e., clients, partners, vendors) and internal customers (i.e. Development, Technical Support, Training, Business Development, Marketing, other business units) to analyze needs and functional requirements.
  • Coordinates and communicates with project teammates and management to ensure alignment of projects and timelines.
  • Creates, delivers, and maintains the following: Use cases, user stories, process workflows, screen and interface designs, mockups, functional / business requirements documentation, project plans, training documentation
  • Ensures changes and features are properly submitted / updated / assigned / escalated in the current Development ticketing system.
  • Ensures deliverables and feedback needed by Development & QA teams are provided in a timely manner to ensure overall delivery of projects on-time and within budget.
  • Collaborates with the Technical Support, Training Teams and other departments/teams (Development, Sales, Business Development, Marketing, other business units, etc.) on the rollout of product updates to clients.
  • Conducts pre-deployment BA Testing, User Acceptance Testing, and training support
  • Assists Technical Support and Training Teams with training resources, setup, training, and support for new & upgraded products.
  • Identifies areas for improvement and makes appropriate recommendations to clients, functional leaders across Pivotree pertaining to best practices, processes, templates, workflows and methodologies.
  • Performs demos, custom development analysis, etc.
  • Creates meeting minutes, ensures tasks are assigned, and follows up on status
  • Actively updates the project WIKI with requirements, decision tracking, change requests, designs and approvals.


Key Skills and Competencies:

  • University degree in a related field or equivalent
  • 6+ years business / requirements analyst experience with exposure to varied projects and environments
  • 2+ years technical project management/coordination experience
  • Management Consultant experience e.g. Professional services environment
  • Experience working on agile and waterfall type methodologies
  • Experience in designing web-based software
  • Proficiency with the following: Email client software, Word, Excel, Microsoft Visio (or similar modeling tool), Microsoft Project (or similar), and SQ, Confluence, JIRA tools
  • Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.
  • Strong analytical, problem resolution, technical, application / system troubleshooting skills with the ability to think clearly and resolve issues efficiently under pressure.
  • Exceptional written and verbal communication, listening, observational, interpersonal, and customer service skills.
  • Excellent organizational and time management skills with high attention to detail in a demanding, deadline-driven environment.
  • Ability to successfully engage in multiple initiatives simultaneously.
  • Ability to work independently with minimal supervision and collaborate effectively with other team members as-needed.
  • Flexibility in scheduling and the ability to travel occasionally within Canada and the US are requirements for this role. Authorized to work in Canada


Nice to Have:


  • 4-5 years Experience with eCommerce and related software deployments
  • Experience with SAP Hybris, Oracle ATG, VTEX, COVEO, MDM or other commerce platforms
  • BA professional certification
  • Business analysis: 6 years (Preferred)
  • Business systems analysis: 4 years


  • Fluency in French (optional)

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

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