Sales and Marketing Supervisor

3 days ago

revelstoke, Canada Eagle Pass Heliski Full time

About Us

Located in the winter wonderland of Revelstoke, British Columbia, Eagle Pass Heliskiing strives to provide remarkable, unparalleled experiences to our guests and staff. We are an efficient team of like-minded individuals found happiest in the mountains, fulfilled by small town living, and are always seeking the next pursuit. We pride ourselves on providing a workplace that is supportive, safe, entrepreneurial in spirit, and most importantly fun.

 

Job Overview

The Sales and Marketing Supervisor is responsible for assisting in the booking of guest reservations, rebooking of guests, reaching out to new markets, and assisting in the execution of the marketing budgets. This role works closely with both the Office Manager and Client Relations Supervisor and reports to the Director of Sales and Marketing to ensure day-to-day accuracy and timely completion of all related tasks.

 

Employment Details

Type: Full time, continuing

Reports To: Director Sales and Marketing

Compensation: TBD based on experience including annual bonus

Benefits:

  • Eddie Bauer - EPH Staff Uniform
  • Staff Heli-Skiing (1 day guaranteed, additional days based on performance)
  • Discounts with EPH suppliers and partners
  • Training & Education Subsidies
  • Paid training, lunch, and breaks.
  • Work Location:

Primary: EPH Downtown Office, #309 Mackenzie Ave, Revelstoke

Secondary: may include Day base and Lodge locations on occasion

Physical Demands: May require the ability to lift up to 30 lbs

 

Roles and Responsibilities

EPH bases our roles and responsibilities on the Driver, Authorizer/Accountable, Contributor/Consulted, Informed (DACI) model. The Sales and Marketing Supervisor position would encompass the following roles and responsibilities:

 

Authorizer/Accountable Responsibilities

·      Ensuring Weekly Contact us form testing occurs

·      Answering initial phone calls

·      Follow up on possible guests

·      Follow up on Newsletter inquiries

·      Management of online availability for all programs

·      Customer Demographic Report

·      Updating Snow and weather update on website


Driver Responsibilities:

·      Handling of day-to-day Sales Questions and inquiries

·      Rebooking Guests for the Following Season

·      Sales Strategies - competitive review

·      Sales Strategies - new market creation

·      Management of private concierge position and Bookings

·      Down Day Conversations

·      Assisting in Refunds - Guest Cancellations, Resales & Down Days

·      Processing Deposits & Collecting Full Payments Upon Deadlines

·      Tour Operator Management

·      VIP Client Recognition Program

·      Performance Evaluations - Department - Mid Season and year end

·      Updating Sales and Reservation system procedures

·      Updating Sales Notifications and Sales templates

·      Reservation system management

·      Guest Portal Updating

·      Budgeting & Annual Reporting

·      Marketing Budget, Analysis & Execution

·      Management of photos and back up strategy

·      Updating Website

·      Trips Advisor Review Monitoring and Maintaining

·      Management of Google Ad campaigns

·      Booking of Media Trips

·      Newsletter Creation

·      Management of Donations

 

Key Skill Sets and Proficiencies:

·      Previous Google Ad Word Campaign management

·      Adobe Creative suite

·      Office 365

·      A passion for sales

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