Help Desk support/ Endpoint Services
4 weeks ago
Duration: 1 year contract (High chance of extension or conversion to Perm. FT)
Location: Quebec, QC (area code starts with G1V)
Hybrid work model: 2-3 days a week onsite (non-negotiable)
Technical Requirements:
- Windows Operating System
- Microsoft Office 365
- Microsoft Entra ID
- Local Area and Wide Area Networks
- Wireless Networks
- Printers
- MS Teams collaboration platform
- Mobile Devices Management (MDM)
Skills:
- 5+ years of experience supporting a technical Help Desk (L2 and L3) and working directly with the Endpoint Services
- Fully Bilingual in French and English (proficient bilingualism0
- Strong written and verbal communication skills
- Formal Education in Information Technology or a Computer Science
Responsibilities:
- Work directly with the Endpoint Services team to provide technical support to staff working remotely or located in Green Shield's Quebec based locations as well as offices in Windsor, Toronto, London, Montreal, Quebec City, Calgary, and Vancouver offices.
- Provide first and second level Help Desk support onsite to our Quebec City location as part of our onsite essential services team.
- Troubleshoot problems reported by customers in various business areas and Information Technology related to desktop computers, laptops, and mobile devices.
- Help maintain inventory, build, and deploy endpoint devices following documented and automated procedures ensuring the highest levels of quality are maintained throughout the asset's life cycle.
- Assist customers in the setup and configuration of their personal computer or related endpoint devices.
- Provide instructions to customers regarding the basic use of personal computers and the corporate network.
- Install software products and product upgrades on personal computers or related devices.
- Research new personal computer products for prospective use by Green Shield.
- Read industry publications regarding the provision of personal computer technical support.
- Assist Network & Host Computing Infrastructure staff as required.
- Align with corporate policies and maintain Liability security clearance.
- The ability and willingness to work extended hours to provide onsite and remote support and call-out support is required.
-
Support Services Manager
3 days ago
Québec, Quebec, Canada ROME GROUP Full timeAbout the Role">We are seeking an experienced and compassionate Intake and Alumni Coordinator to join our team. This is a grant-funded position with an expected duration of 12 months, starting from March 1, 2025.">Key Responsibilities">">Provide basic assessment, information, referrals, and support to all clients contacting the front desk.">Conduct and...
-
Manager, Technology
6 hours ago
Québec, Quebec, Canada Intact Financial Corporation Full timePartner Solutions Inc. (PSI), which operates across Canada, was founded in with the aim of simplifying technology for brokerage firms, enabling them to focus on sales and profitability. Today, PSI employs over professionals in technology, cloud infrastructure, security, telephony, software development, endpoint and help desk. A proud partner of Intact and...
-
Front Desk Receptionist
3 weeks ago
Québec, Quebec, Canada Club Med Full timePURPOSE OF THE JOB The spa receptionist ensures full client satisfaction upon arrival and during their stay: guarantees the respect of marketing promise related to client loyalty status and nationality; has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures. ...
-
Front Desk Receptionist
3 weeks ago
Québec, Quebec, Canada Club Med Full timePURPOSE OF THE JOBThe spa receptionist ensures full client satisfaction upon arrival and during their stay: guarantees the respect of marketing promise related to client loyalty status and nationality; has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.Job...
-
Front Desk Receptionist
2 days ago
Québec, Quebec, Canada Club Med Full timePURPOSE OF THE JOBThe spa receptionist ensures full client satisfaction upon arrival and during their stay: guarantees the respect of marketing promise related to client loyalty status and nationality; has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.Job...
-
Front Desk Representative
4 days ago
Québec, Quebec, Canada ROME GROUP Full timeAbout This Opportunity: As a Front Desk Representative, you will serve as the first point of contact for visitors, donors, clients, and ticket buyers. You will be responsible for providing exceptional customer service, answering inquiries, and directing visitors to the right location or staff member. Your role will involve handling mail and deliveries,...
-
Québec, Quebec, Canada Club Med Full timeCompany Overview:Club Med is a renowned hospitality company that provides exceptional experiences for its guests.Job Description:The Multilingual Front Desk Coordinator plays a vital role in ensuring the satisfaction of our clients upon arrival and during their stay. This involves guaranteeing the respect of marketing promises related to client loyalty...
-
Front Desk Assistant
6 days ago
Québec, Quebec, Canada ROME GROUP Full timeCompany Overview">The Sheldon is a nonprofit organization that presents concerts by world-renowned artists, quality visual art exhibitions, and essential education programs. We welcome over 100,000 visitors annually and host over 350 events per year.SalaryThis position offers a competitive hourly wage of $19.50 per hour, with frequent nights and weekends.Job...
-
Community Front Desk Receptionist
3 weeks ago
Québec, Quebec, Canada Club Med Full timePURPOSE OF THE JOB The spa receptionist ensures full client satisfaction upon arrival and during their stay: guarantees the respect of marketing promise related to client loyalty status and nationality; has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures. ...
-
Support Service Advocate
3 days ago
Québec, Quebec, Canada Servicenow Full timeAbout Our Team">We're a global organization with a passionate team dedicated to making work better for everyone. Our Support Account Management (SAM) Services team is a critical part of our operations, ensuring high-quality service delivery and exceeding customer expectations.">The Role">We're seeking highly motivated and professional individuals to join our...
-
Administrative Coordinator – Front Desk Evenings
2 weeks ago
Québec, Quebec, Canada ROME GROUP Full timeof Organization:Rung for Women is looking for like-minded individuals to join our team of passionate and enthusiastic individuals who are committed to inspiring women to climb the economic ladder. We envision a world where all women can lead equitable and abundant lives. Rung offers professional and personal development opportunities, along with a supportive...
-
In-Service Support
1 week ago
Québec, Quebec, Canada Capgemini Full timeJob Title - In-Service Support – Design EngineerLocation – Mirabel (hybrid 3 – days a week)As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.Key responsibilities:Assess the structural damage to the aircraft.Respond to...
-
Chief Security Strategist
1 week ago
Québec, Quebec, Canada nugget Full timeThe role of the Chief Security Strategist is to advise and lead on security matters, shaping the strategy and implementation of technology projects and platforms across the Bank. This is a key role that requires providing expert security consultation to project, business, platform, and development teams on new initiatives. The successful candidate will...
-
Technicien(ne) support informatique
2 weeks ago
Québec, Quebec, Canada Groupe Noël inc. Full time********* ATTENTION ************ VOUS DEVEZ ÊTRE RÉSIDENT PERMANENT AFIN D'ÊTRE EN MESURE DE POSTULER *************Groupe Noel, une entreprise bien établit dans la région et qui a le vent dans les voiles, est à la recherche de son /sa Technicien(ne) support informatique afin de nous aider à atteindre nos objectifs d'entreprise et d'offrir à nos...
-
Security Architect
1 week ago
Québec, Quebec, Canada nugget Full timeThe lead security analyst is an advisor and subject matter expert representing technology with the responsibility of securing our applications and infrastructure. This is a key role shaping the strategy and implementation of technology projects and platforms across the Bank. You will provide expert security consultation to project, business, platform, and...
-
Technicien(ne) support informatique
3 weeks ago
Québec, Quebec, Canada Groupe Noël inc. Full timeGroupe Noel, une entreprise bien établit dans la région et qui a le vent dans les voiles, est à la recherche de son /sa Technicien(ne) support informatique afin de nous aider à atteindre nos objectifs d'entreprise et d'offrir à nos employés un excellent service à la clientèle.En tant que Technicien(ne) support informatique, tu seras un(e) véritable...
-
3 Days Left Technicien(ne) support informatique
3 weeks ago
Québec, Quebec, Canada Groupe Noël inc. Full time********* ATTENTION ************ VOUS DEVEZ ÊTRE RÉSIDENT PERMANENT AFIN D'ÊTRE EN MESURE DE POSTULER ************* Groupe Noel, une entreprise bien établit dans la région et qui a le vent dans les voiles, est à la recherche de son /sa Technicien(ne) support informatique afin de nous aider à atteindre nos objectifs d'entreprise et d'offrir à nos...
-
Information Security Lead
7 days ago
Québec, Quebec, Canada nugget Full timeAbout Our TeamWe're seeking a seasoned Information Security Lead to join our team. As an expert advisor and subject matter specialist, you'll represent technology in securing applications and infrastructure. Your primary responsibility will be shaping the strategy and implementation of technology projects and platforms across the...
-
Cybersecurity Strategist
1 week ago
Québec, Quebec, Canada nugget Full timeAbout the RoleThe Information Security Lead is an expert advisor and subject matter specialist who represents technology in securing applications and infrastructure. This key role shapes the strategy and implementation of technology projects and platforms across the Bank.You will provide expert security consultation to project, business, platform, and...
-
Customer Service Representative
2 days ago
Québec, Quebec, Canada Germain Hôtels Full timeWe're looking for a detail-oriented and customer-focused individual to join our front desk team at Germain Hôtels. As a Customer Service Representative, you will be the first point of contact for our guests and will play a key role in providing exceptional service and ensuring their stay with us is memorable.The ideal candidate will have strong...