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Dynamics CRM Analyst

3 months ago

Greater Toronto Area, Canada Robert Half Full time

We are hiring a Dynamics CRM Analyst for a client. This is a hybrid in office contractual opportunity



Experiences and skills you’ll use to solve

  • Progressive experience as a Dynamics CRM Support Analyst
  • Strong functional knowledge and understanding of Dynamics 365 CRM covering a wide range of industries and sectors.
  • Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Service
  • Working knowledge of the Power Platform (Portals/ Power Pages, Power Apps, Automate, Power BI)
  • Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions
  • Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
  • Good understanding of software development lifecycles (Waterfall/ Agile) , development management, release management, data migrations, cut-over planning and hyper care support