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Customer Service Representative/Order Entry

4 weeks ago

saintejulie, Canada Fed Supply Full time

Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

I'm recruiting a Customer Service Representative for my client located in Sainte-Julie.
Your role:
- Answer telephone calls, e-mails and customer inquiries regarding products, orders and deliveries.
- Provide accurate and complete information on products and services.
- Handle customer complaints in a professional manner and propose appropriate solutions.
- Monitor customer files and ensure smooth communication between different departments (logistics, accounting, etc.).
- Record and enter customer orders in the SAP system quickly and accurately.
- Check order information (products, quantities, prices, delivery times).
- Follow up orders and ensure they are dispatched on time.
- Coordinate with internal teams to resolve any stock or delivery problems.
- Update customer information in SAP and ensure its reliability.
Monitor orders in progress and inform customers of the status of their requests.
- Collaborate with sales, logistics and inventory management teams to resolve any problems.
- Participate in the analysis of customer feedback and propose process improvements.

Skills :
- SAP system skills for order management (data entry, tracking, inventory management).
- Good command of office tools (Excel, Outlook).
- Knowledge of logistics and sales processes.
- Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners.
- Sense of customer service and ability to manage delicate situations.
- Rigor, organization and ability to work under pressure.
- Team spirit and ability to collaborate with different departments.