Dispatcher

3 weeks ago

Ontario, Canada Earthbound Logistics Inc. Full time
Earthbound Logistics is a leading flatbed & special freight services company. We are the solution provider to customers needing to move freight domestically within Canada, USA, and cross border. We are looking to add another member to our operations team.

Position Available: Logistics Co-Ordinator

The Logistics Coordinator will need to enter orders into the TMS system. They will need to find trucks for customer orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectations of our customers. Trace and track loads on weekends.

Reports to: Operations Manager

Responsibilities:

Handle incoming phone calls as required.
Respond to e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates (when shipping day of)
Direct any e-mail / phone calls / or files to the correct department or person.
Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.
Carrier search and rate negotiation (accessing TMS History as leverage)
Dispatching contracts to carriers, with all/any special instructions once the rate has been agreed upon.
Confirming customs broker information and entering into TMS
Saving all documents (BOLS/Customs docs/Packing lists) to the server
Saving all emails with spot quotes to the server
Setting up correct e-mails for all customer and carrier for updates and tracking
Ensuring Carriers have insurance, and an acceptable safety rating before securing.
Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.

Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer.

Qualifications:

Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail – takes pride in work.
Multi-tasker with strong ability to prioritize effectively.
Ability to adapt to new software with strong typing skills.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Excellent problem-solver skills, very resourceful
Strong ability to prioritize effectively.
Proficient in Microsoft Office Suite or related software
Takes pride and ownership of work.
5+ years of experience preferred

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