Parts and Service Coordinator

3 weeks ago

Ottawa, Canada Cooper Equipment Rentals Full time

Build your Career at Cooper Equipment Rentals

We are looking for a customer-oriented, motivated individual to join our professional team as a Parts and Service Coordinator at our Carp branch located in Ottawa, ON

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks

  • Competitive salary
  • Excellent benefit package with premiums paid by the company
  • RRSP match
  • Boots/Shoe allowance + safety wear
  • Safety-minded organization
  • Continuous training, learning and development opportunities
  • Fun-loving work environment with strong social responsibility

What You’ll Be Doing

Duties and Responsibilities:

  • Manage parts inventory, process warranty claims.
  • Order/receive necessary parts by filling out purchase order.
  • Follow up with venders on back ordered items.
  • Match packing slips to receiver to invoice.
  • File all documentation to facilitate an efficient A/P process.
  • Coordinate the transfer of parts with the other branches.
  • Follow-up with parts and service bills and orders.
  • Enter and complete all work orders pertaining to role.
  • Provide quotes and estimates to customers.
  • Enter maintenance schedules for all equipment.
  • Maintain a system for tracking repairs and estimates.
  • Work closely with shop to ensure repairs are completed in a timely manner.
  • Coordinate parts pickups with drivers.
  • Assist with ensuring new units are fleeted and ready for rent.
  • Ensure all shop supplies are stocked.

What You’ll Bring to the Team

Qualifications and Requirements:

  • Minimum of two years of experience in the customer service/retail/construction industry, preferably in the equipment rental industry.
  • Self-starter, very customer service oriented and works well in a team environment.
  • Flexibility; must be comfortable with managing and adapting to multiple changing priorities in a fast-paced work environment.
  • Excellent problem-solving skills.
  • Strong verbal and written communication skills with the ability to converse with colleagues, customers, and other parties in a professional and courteous manner.
  • Pride in what you do

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at [email protected].

RG - C71

Report to

Branch Manager

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