Advisor Site Experience

1 week ago

Boucherville, Canada RONA Full time

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

We are looking for a skilled and motivated Digital Customer Experience & E-Commerce Advisor to join our team. Reporting directly to the Site experience manager, this role is integral in driving our online customer journey, managing online-only programs, launching new brands, optimizing all campaigns through and AB/test program, and enhancing path to conversion. The ideal candidate will have a strong background in e-commerce, digital marketing, and customer experience, with a focus on delivering a seamless online journey for our customers.

Your role

  • Oversee the implementation and management of all online-only programs.
  • Lead the online launch of new brands, ensuring a cohesive and engaging customer experience.
  • Develop and optimize promotional strategies including dynamic coupons, value cues for search landing pages, value cues badges, and flyer integration.
  • Manage various content pages, including shop & brand pages, awareness pages, and operational pages.
  • Analyze and optimize the customer journey funnel to improve conversion rates.
  • Analyze and optimize site navigation based on trends and seasonality.
  • Oversee site content, focusing on optimization in categories and collaboration with the marketing team on the Workbench content section.
  • Support the marketing team in managing site monetization efforts, starting with Criteo, and collaborate to introduce new monetization strategies.
  • Lead the transfer of all content pages to the new Sanity platform.
  • Participate in all E-Commerce Projects & QA Testing as needed.
  • Implement new site features, such as the "New In" filter, to enhance customer engagement.
  • Conduct A/B tests to compare different site elements (e.g., NPC vs PLP) and analyze results to drive improvements.
  • Focus on analyzing the conversion funnel to identify and implement enhancements that drive higher conversion rates.

The qualifications we are looking for

  • Bachelor’s degree in business, e-Commerce, or similar.
  • At least 3 years of experience in e-commerce, digital marketing
  • Cross-functional experience and ability to lead directly and through influence
  • Experience with Adobe Analytics, Hotjar and Figma (an asset)
  • Exceptional analytical and communication skills
  • Driven, self-starter attitude, problem-solving skills, and ability to perform in a fast-paced, changing environment
  • Ability to quickly bring clarity and define path forward in complex situations
  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.

By joining the RONA family, you’ll enjoy many benefits, such as:

  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Electric car charging stations
  • A fitness centre, sports activities, and showers
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that’s involved in the community
  • And much more

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

  • Advisor, Site Experience

    1 month ago

    Boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in...

  • Advisor, Site Experience

    2 months ago

    Boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience LanguageEnglish Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in...

  • Advisor, Site Experience

    3 weeks ago

    Boucherville, Canada RONA Inc. Full time

    Advisor, Site ExperienceLanguage EnglishFrançais (CA)Apply NowPlease note that:Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.We require all our head office associates to be proficient in...

  • Advisor, Site Experience

    2 months ago

    boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to...

  • Advisor, Site Experience

    2 months ago

    boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office...

  • Advisor, Site Experience

    2 months ago

    boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to...

  • Advisor, Site Experience

    2 months ago

    Boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to...

  • Advisor, Site Experience

    2 months ago

    Boucherville, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to...

  • Advisor Site Experience

    1 week ago

    Boucherville, Canada RONA Full time

    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...

  • Advisor Site Experience

    6 days ago

    Boucherville, Canada RONA Full time

    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...

  • Advisor, Site Experience

    2 months ago

    Boucherville, Quebec, J4A, Champlain, Canada RONA Inc. Full time

    Advisor, Site Experience Language English Français (CA) Apply Now Please note that: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be...

  • Advisor Site Experience

    3 weeks ago

    Boucherville, Canada Rona Full time

    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...

  • Advisor Site Experience

    1 week ago

    Boucherville, Quebec, J4A, Champlain, Canada RONA Full time

    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...

  • Advisor, Site Experience

    2 months ago

    Boucherville, Canada Rona Inc. Full time

    **Please note that**: Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. At RONA, over 22,000 employees let...

  • Health and Safety Instructor/advisor

    6 months ago

    Boucherville, Canada ENERCON Full time

    **Health and Safety Instructor/Advisor**: - Location: Boucherville, Quebec, CA, J4B 7W1- Onsite/Hybrid/Remote: Onsite- ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of...

  • Digital Experience Strategist

    5 days ago

    Boucherville, Quebec, Canada RONA Full time

    About RONAAt RONA, we empower our employees to bring their passions to life every day. Our teams are driven by a desire to help people realize their projects and make a positive impact in the communities we serve.We operate or service corporate and affiliated dealer stores with a distinctive product and service offering, complemented by store formats ranging...

  • Service Advisor

    1 month ago

    Boucherville, Canada Canadian Tire Boucherville Full time

    SERVICE ADVISOR JOB AT BOUCHERVILLE FOR CANADIAN TIRE BOUCHERVILLE.SalaryApply with your own termsWorkplace : Boucherville, QCTasksAnswer phone requestsCustomer follow-upCustomer serviceFollow up on repair and servicesMaking appointmentsOpen and close work ordersPrepare repair and service estimatesService and products salesREQUIREMENTSExperience1 year as...

  • Parts Advisor

    6 months ago

    Boucherville, Canada Thermo King Eastern Canada Full time

    Parts Advisor Boucherville Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the worlds most innovative and diversified companies. Thermo King Eastern Canada sells services and reconditions all major brands of transport equipment to manage temperature control environments for food and...

  • Digital Experience Optimization Specialist

    1 week ago

    Boucherville, Quebec, Canada RONA Full time

    About RONAAt RONA, our team members are passionate about helping people bring their projects to life. We strive to make a positive impact in the communities we serve by providing exceptional products and services.We operate or service corporate and affiliated dealer stores, offering a distinctive product and service portfolio across various store formats....

  • Parts Advisor

    6 months ago

    Boucherville, Canada ThermoKing Full time

    **Boucherville**: Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the worlds most innovative and diversified companies. Thermo King Eastern Canada sells services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We...