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Senior Advisor International Services

3 months ago

Montreal, Canada National Bank Full time

As a Senior Advisor in the International Services team at National Bank, you will be acting as the reference person for the sector. It is through your motivation to work as a team to change things and question the status quo, your experience in process management and your knowledge of international products and technology, that you have a positive impact on the lives of your colleagues, customer experience, and the Bank's efficiency in promoting the delivery of continuous value.

Your role: 

  • Participate in different projects to improve the quality of service, customer experience, operational processes in different sectors
  • Write, review, and edit all documentation (operational processes, product development, procedures...)
  • Develop and propose effective work tools/processes to improve the operation’s profitability
  • Establish and maintain effective communication with our various partners in international activities
  • Coordinate the production and updating of all documents for the sector
  • Support our business partners to ensure the stability of their work tools

Your team: 

As part of the International Services sector, you will be part of a team of 10 colleagues, and you will report to the Product Manager. Our team stands out for its expertise in its products, processes and teamwork. We maintain a very high quality of delivery in a great work atmosphere.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites:

  • Bachelor's degree in a related field and five years' relevant experience OR Master's degree in a related field and three years' relevant experience OR University certificate and seven years' relevant experience
  • We are really looking for someone that:
    • Is proactive, autonomous and enjoys working in an agile environment
    • Adapts easily in a constantly evolving environment
Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us