Help Desk Technician

**IT Technical Services at Baycrest**

has an opportunity for a

**Information Technology – Technician, Help Desk**

**Posting Number:** 9613

**Position Type:** Temporary, Full-Time (12 month contract)

**Shift Type:** Days

**Bi-Weekly Hours:** 70hrs, 7hrs/shift

**Union:** Non-Union

**Date Posted:** 3rd February 2026

**Internal Posting Closing Date:** February 10, 2026



**About Us:**

Baycrest is a global leader in senior’s residential living, health care, research, innovation and education, with a special focus on brain health and aging. One of the world’s top research institutes in cognitive neuroscience, and an academic health science centre fully affiliated with the University of Toronto, Baycrest provides an exemplary care experience for older persons combined with an extensive clinical training program for students and established healthcare professionals. Through its commercial and consulting arms, Baycrest is providing its sought-after expertise and innovations to other health care and senior living organizations, both in Canada and internationally.

**Job Summary:**

As an IT Help Desk Technician, you will play a crucial role in providing technical assistance and support to end-users, ensuring smooth operations and resolving various hardware, software, and network related issues. Please note that this position is onsite and requires a physical presence at our location.



Responsibilities include but are not limited to:

- Image and deploy new computers to ensure standardized configurations and a smooth onboarding experience for new users.

- Resolving common hardware, software, and network issues to deliver effective technical support to end-users via email, phone, and in person

- New system deployment & Auditing of hardware inventory

- Software deployments

- Account Creations and Management: Facilitate new account creations in Microsoft Exchange, M365/Azure, and Microsoft Active Directory.

- Utilize the Help Desk ticketing system to log and manage support requests, ensuring timely resolution and accurate documentation

- Other duties as assigned



Qualifications include but are not limited to:

- Student in Computer Technology programs in Ontario Colleges

- Ability to work with desktop and laptop computers in a support role.

- Advanced knowledge of Windows Desktop O/S (Win 10/11)

- Intermediate knowledge of Microsoft Office/M365

- Ability to work in command-line environments (PowerShell) is an asset.

- Will be required to move computer equipment weighing up to 20kg.

- Good communication and interpersonal skills.

- Work effectively in a team environment, collaborating with colleagues to address complex technical challenges

- Experience with endpoint imaging systems (preferably SCCM)

- Exceptional customer service, technical skills, and analytical abilities

**Compensation:**

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.



For this position, the salary range is $58,386 to $72,983. The target hiring range is $58,386 to $61,000. per year.



Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.



**Additional Benefits:**

- Vacation
- Opportunity to enroll in Extended Health & Dental Benefits
- Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
- Access to 24/7 Employee Assistance Program

Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.



Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.