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Player Support Specialist

1 month ago

Canada Northern Forge Studios Full time

The Company

Northern Forge Studios is a young indie mobile video game studio with a mission to bring what we loved about a golden age of gaming to the modern era. Our games utilize modern day technology, augmented reality features, and rich connectivity while staying true to what makes games fun, challenging, and lasting.

As we celebrate the success of recently hitting 5+ million installs across our two titles, we are currently looking to expand our team with a hyper-organized individual who can help us by being the voice of the customer – the player – in all of the studio's efforts.

The Role

The Player Support Specialist will be in charge of managing our technical support queue. This will be the first role at the studio dedicated to customer support, and thus would be expected to handle our current support volume of 20-30 tickets a day. These tickets range from general bug reports, refund requests, and account recovery requests.

Responsibilities

  • Is excited about an entry level opportunity in the video game industry
  • Is hyper-organized and accountable
  • Has great communication skills
  • Is comfortable operating in a startup environment
  • Has a good understanding of the world of video games
  • Is a self-starter and thrives in a collaborative environment that is light on management
  • Can show a great amount of empathy for our players, and wants to help them when they experience troubles with our products by contributing to our technical support queue
  • Is willing to help test our new game additions, events, and features

Bonus points for applicants that:

  • Have experience using the Zendesk customer support portal
  • Have experience in a customer facing role
  • Have experience in the video game industry, either as an employee or beta tester

Northern Forge Studios is a remote and equal opportunity employer. At this time, we are looking for Canadian candidates only.