Manager, Logistics Operations

1 week ago

Winnipeg, Manitoba, Canada Dynacare Full time

Are you looking for a rewarding career that will contribute to provide quality healthcare solutions to Canadians? If this interests you and you are an energetic, compassionate, results-driven leader then Dynacare has an opportunity for you

We are looking for an experienced Operations Manager to join our Logistics Team in Winnipeg, Manitoba where they can Learn, Grow and Thrive in a fast-paced, dynamic environment.

JOB SUMMARY

Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. Maintain and develop professional relationships with existing and potential clients. Ensure that standards for technical efficiency, quality control and government regulations are met. Works both with the logistics and warehouse teams.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

  • Manage Dynacare's logistics and transportation including onboarding new clients and customers.
  • Provide information into Director's operational plans and strategies.
  • Provide managerial leadership on the ground to a team of direct reports including drivers, shipper/receivers and mailroom/distribution clerks.
  • Build direct reports' capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team.
  • Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments.
  • Develop and execute a 3-to-12-month business plan that is in line with the organization's objectives for Dynacare's growth and operational excellence.
  • Interact with customers and clients regarding issue resolution.
  • Build and sustain effective cross-functional relationships with Dynacare.
  • Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics.
  • Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources.
  • Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports.
  • Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community.
  • Recommend customer service and logistics policies, standards and practices to immediate manager.
  • Implement and monitor receipt, storage, servicing and dispatch of wide variety of products, equipment and mail to Dynacare Operations and Physicians across Ontario.
  • Develop, document and deploy operational policies and procedures, ensuring the team are fully trained on these.
  • Set-up the Warehouse, medical kit assembly and Mailroom layout to ensure efficient space utilization as needed.
  • Collaborate with broader warehouse team-members including regular follow up or crew talks to measure productivity and progress.
  • Manage day-to-day operations including workflow and scheduling.
  • Manage stock control, execute scheduled inventory counts and reconcile with Great Plains and Warehouse Management Systems.
  • Collaborate with procurement team to maintain internal inventory based on broader supply chain situation.
  • Produce necessary reports and statistics regularly (versatile inventory transactions, sales, purchase, receipt transaction reports).

PEOPLE LEADERSHIP:

  • As a leader, role model and coach, fostering an environment of positive employee relations, strong teamwork, and employee engagement
  • Creating an environment of trust and open communication by sharing information in a timely manner and encouraging multi-directional feedback
  • Acting as a coach to promote career growth opportunities, educational pursuits, and participation in internal development programs
  • Managing people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling and effective workflow
  • Collaborating with other managers and Director, Logistics to create a positive work environment for everyone

KNOWLEDGE, EDUCATION AND EXPERIENCE

  • Understand transportation routes and how they can be manipulated for greater efficiency.
  • Understand the application of WHMIS and the Transportation of Dangerous Goods Act and how it relates to daily operations.
  • Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies) and methodologies to drive and improve the business cycle.
  • Understand Syndicated Driver and Syndicated Distribution processes and best practices (include merchandising concepts and practices).
  • Possess proven customer service/customer interaction skills and selling aptitude.
  • Understand how to manage, mentor, train and coach personnel.
  • Understand issues that drive the business and how to effectively support the business to enhance growth.
  • Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network
  • Understand logistics process systems and its benchmarking trends
  • General knowledge of medical laboratory operations
  • Valid Driver license with clean abstract
  • Experience with critical delivery systems
  • Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan.

SKILLS AND ABILITIES

Technical Skills

  • Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics.
  • Ability to schedule personnel for daily operations as well as scheduling for vacations
  • Capacity to complete and implement 3-to-12-month business plan
  • Ability to conduct saving/cost opportunity analysis and budget monitoring
  • Ability to manage multiple ongoing projects from initial solution design through implementation
  • Proficient in applying effective performance management and managerial leadership skills

Social Process Skills

  • Ability to support and collaborate with cross-functional teams within the organization for continuous improvement
  • Communicate effectively at all levels of the organization
  • Lead by example with the highest standards of ethics
  • Critical problem solver with strong negotiation skills

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