Cloud Operator

3 weeks ago

Kingston, Ontario, Canada Empire Life Full time

Cloud Operator

Location: In Office - Kingston

Empire Life is looking to hire a Cloud Operator to join our Infrastructure & Operations team As a Cloud Operator, you will be responsible for the day-to-day operation and maintenance of our cloud-based infrastructure and applications. This role requires a strong understanding of cloud technologies (e.g., AWS, Azure, GCP), excellent troubleshooting skills, and a commitment to ensuring high availability and performance. The Cloud Operator will work closely with development teams, security teams, and other IT staff to ensure smooth and reliable operation of our cloud services.

You will primarily work in the Kingston Office but may also need to access cloud resources remotely. You will be part of an on-call rotation to provide 24/7 support for critical systems (12 hour rotations and night expectations). This role may require occasional work outside of standard business hours to support maintenance activities or respond to incidents.

Why pursue this opportunity

  1. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
  2. The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
  3. Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.
  4. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you'll be working on

  • Monitor cloud infrastructure and applications for performance issues, security threats, and availability.
  • Respond to alerts and incidents, troubleshoot problems, and escalate issues as needed.
  • Perform routine maintenance tasks such as patching, backups, and log analysis.
  • Deploy and configure cloud resources such as virtual machines, storage, and networking components.
  • Collaborate with development teams to ensure applications are designed and deployed for optimal cloud performance.
  • Follow security best practices and contribute to the overall security posture of the cloud environment.
  • Document procedures and processes related to cloud operations.
  • Stay up-to-date on the latest cloud technologies and trends.
  • Follow established incident management processes to ensure timely resolution and communication.
  • Monitor print job progress, identify and resolve production issues to maintain optimal print quality and efficiency.

What we're looking for you to have

  • 3+ years work experience in a computer operations environment including coop and internship experience
  • Strong understanding of cloud computing concepts and technologies (AWS, Azure, or GCP preferred).
  • Completion of a community college diploma with courses in network administration and design, operating systems, computer hardware, data communication standards and protocols, scripting procedures
  • Experience with Linux or Windows server administration.
  • Knowledge of networking concepts and protocols (TCP/IP, DNS, firewalls).
  • Scripting skills (Bash, Python, or PowerShell).
  • Experience with monitoring tools and log analysis.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong communication and collaboration skills.
  • Experience with containerization technologies (Docker, Kubernetes).
  • Knowledge of CI/CD pipelines and DevOps practices.
  • Understanding of IT security best practices.
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
  • Competitive uncapped commission, for sales positions
  • A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

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