Account Manager, Implementation

4 weeks ago

Halifax, Nova Scotia, Canada Opus Fund Services Full time

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we've built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we're a certified Great Place to Work in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we'd love to connect.

This Opportunity

We are seeking a detail-oriented and results-driven Account Manager to join our Implementation team. In this role, you will manage the process of onboarding new clients from a fund accounting perspective, ensuring a smooth transition to our platform. As the primary point of contact during the onboarding phase, you will develop a deep understanding of their governing documents and fund structures, addressing any challenges that arise to provide clients with the best possible first impression.

Your strong background in Private Equity and fund structures, combined with your ability to oversee complex transitions, will be critical to delivering a seamless and efficient process. While working closely with clients to understand their needs, you will focus on coordination the transition to ensure all details are accurately handled. Once the funds are operational, you will transition the client relationship to our Operations team, setting clear expectations for ongoing support and collaboration.

Key Responsibilities:

Client Onboarding & Relationship Management

  • Lead the fund accounting aspects of client onboarding, ensuring accurate setup of fund structures, fees, and other financial details for a seamless transition to operations.
  • Serve as the primary or escalation point of contact for fund accounting-related matters, ensuring 100% issue resolution within agreed timelines.
  • Build and maintain strong relationships with clients through regular communication, addressing their fund accounting needs and concerns effectively.
  • Participate in discovery calls to gather and validate fund structure details, fee calculations, and other accounting-specific information.

Fund Set-Up & NAV Calculation

  • Review fund setups in comparison to offering documents, ensuring alignment with client specifications.
  • Process and support capital calls and distributions.
  • Review and approve cash reconciliations and wire transfers.
  • Set up investor allocations, including reviewing management and fee setups.
  • Assist in setting up waterfall calculation templates for complex funds.
  • Review NAV calculations for funds, ensuring accuracy and on-time delivery.
  • Ensure the first NAV and reporting deliverables are met accurately and on time.
  • Operational Support & Transition to Operations Team
  • Manage the transition of implemented funds to our Operations team, ensuring smooth handovers and clear expectations.
  • Review and ensure that operations procedures and policies are being followed.
  • Provide ongoing support to colleagues across different locations to boost team productivity.
  • Audit & Compliance
  • Assist in coordinating annual audits ensuring timely and accurate completion within audit timelines.
  • Ensure all fund statistics are up to date and compliant with company policies and procedures.
  • Implement initiatives to optimize workflow, ensuring the right people are doing the right work at the right time.

Key Qualifications:

  • College diploma or bachelor's degree in accounting, finance, mathematics, economics, or a related field.
  • At least 3 years of experience in fund administration or a similar field.
  • Strong understanding of financial statements, particularly for hedge funds or private equity funds, with exposure to diverse fund structures and financial products.
  • Hands-on experience in client onboarding, fund transitions and set-ups within financial services.
  • Proven expertise in managing complex fund structures and processes, including capital calls, distributions, waterfall calculations, and NAV calculations.
  • Excellent communication and relationship management skills, with a focus on client satisfaction.
  • Detail-oriented and highly organized, capable of managing multiple client transitions simultaneously while maintaining accuracy.
  • Skilled in reviewing and approving fund deliverables with a focus on achieving 99% accuracy.
  • Collaborative team player with experience working with colleagues across multiple locations to ensure team productivity.
  • Solid knowledge of accounting standards and regulations such as GAAP or IFRS.
  • Proficient in Microsoft Office, particularly Excel.

We want to give our colleagues the best start possible. That's why we provide regular in-office training during your first few months, giving you the tools and knowledge to thrive. Once you're up to speed and confident in your role, you'll have the flexibility to transition to our hybrid work model which is currently one day per week in office.

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