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Implementation Consultant

1 month ago

Waterloo, Ontario, Canada BusPlanner Full time

BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and passionate Implementation Consultants to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation.

Who we are

BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started

What you will do

  • In collaboration with our Technical Solutions Specialists, lead implementation projects across BusPlanner's suite of software solutions
  • Work directly with transportation directors, route planners, and other users in delivering product training and presentations, both online and in-person (must be able to travel)
  • Become a trusted industry and product expert to train your clients and lead them through change management
  • Champion your clients internally by collecting and relaying their requirements to the technical and product teams
  • Assist our Product Support Specialists in providing support to clients on a variable shift schedule, including occasional after-hours coverage as needed
  • Be proactive in positively evolving your role and your team's processes—implementing new good ideas is highly encouraged

What you bring to the table

  • Prior experience in software implementations, or similar project management roles (bonus points for familiarity with public sector clients)
  • Passion for customer service and helping your clients succeed
  • Strong project management and problem-solving skills in cross-functional settings
  • Proven track record of success and progression in prior relevant role

Successful candidates will work in our Waterloo office for 3+ days a week for a six-month training period, with a possibility of expanded remote work after successful completion of the training phase.

If this sounds like you, reach out by introducing yourself in a cover note and attaching your resume to BusPlannerCareers@busplanner.com. We can't wait to hear from you.