Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and fractionates NGL into pure liquid petroleum gas (LPG) products, including propane and butane. 

Fueled by our strong leadership team and a dedicated employee base, combined with our expertise in marketing, logistics and our asset base, PMC is well-positioned to provide our customers with flexible, value-added services now and in the future. 

We are looking for highly-motivated individuals who enjoy working as part of a team in a dynamic and entrepreneurial work environment. 

Job Purpose/Summary:

Plains has a career opportunity for a Deskside Support Analyst that will be working closely with and reporting to the Team Lead, Desk Side Support. This position will specialize in supporting end users with the operation, maintenance and troubleshooting of desktops, laptops, peripherals and wireless devices. 

The successful candidate must be a proven leader in the end-user computing space and have a strong knowledge base in hardware management, inventory processes, software deployment, and operating systems while maintaining a strong customer service focus.

This is an excellent career opportunity to join a dynamic operational environment with leading edge technology. #plains

Job Responsibilities

• Provide customer-centric support to end-users.
• Provide end user support for Executive level roles within the company.
• Analyzes, implements, troubleshoot and maintains local site hardware (computer, printer, scanner, phone etc.), software, and operating systems;
• Interfacing with internal and external management in problem solving and recommending technical alternatives and appropriate actions;
• Functioning as a key IS resource on corporate Field System replacement and upgrade projects, working with IS, business, and vendor stakeholders on system design, implementation, and modeling go-live support;
• Travelling (up to 40%) to sites to perform routine maintenance, take inventory for planning purposes, installations for projects and hardware re-greening initiatives;
• Provides general end-user training and documentation;
• Imaging of new and existing computers and laptops to contain the latest version;
• Coordinating build activities, technology evaluation, production deployments/upgrades along with monthly security patching;
• Analyzing problems and issues to determine trends/root causes and identifying solutions while keeping the company’s interests and customer implications in mind;
• Perform activities pertaining to the daily operation of end user products and managing within a Service Lifecycle framework while adhering to ITIL methodologies, processes and toolsets;
• Ensuring that delivered solutions have a high degree of reliability, availability, serviceability, securability and usability.

Knowledge, Skills, and Experience Required:

• Bachelor’s degree in computer science or equivalent professional business experience, 3 years experience delivering desktop support and operational functions;
• Ability to travel to field sites within North America; must have valid passport Proven knowledge of Windows 10, SharePoint, Office 365, Windows Server, Enterprise Server/Exchange integration;
• Familiarity with field/operational systems and process– Terminal Boss, Bourque Data Systems (BDS), SCADA -would be an asset.
• Proven experience with industry standard end-user technologies including hardware, mobility, operating systems, office automation, browsers, communications, security, directory services, software management, project tracking and messaging/collaboration technologies;
• Experience with ITIL compliant service management call logging software and automated desktop deployment and remote access tools;
• Experience with networking concepts and troubleshooting of connectivity in a highly complex environment
• Excellent communication skills and ability to gather requirements from multiple sources, develop detailed documentation and interact with various technical teams;
• Maintain knowledge of current industry best practices and implement proper solutions where practical; and
• Strong sense of end user experience and satisfaction.
• Some availability for on-call rotations required
• Valid Driver’s License with safe driving record

Our employees drive our success. At Plains, hard work is rewarded with competitive compensation and a top-tier benefits program designed to keep you safe, healthy and happy. We work hard to deliver exceptional results to our stakeholders while also respecting our employees’ need for personal and family time, which is reflected in our great benefits program. As part of our goal to be an employer of choice, Plains is also committed to doing business in a sustainable and responsible manner. To learn more about our Sustainability and ESG (environmental, social and governance) initiatives, visit our dedicated Sustainability page.

Salary details estimated by job boards such as Indeed, Glassdoor, and LinkedIn do not represent Plains’ compensation structure. We thank all candidates for their interest; however, only those selected for an interview will be contacted. 

By submitting your resume, you consent to the collection, use and necessary disclosure of the personal information provided during the application and selection process. Learn more.

All applicants not chosen for an interview shall have all personal information permanently deleted or disposed of with the exception of their resume, which will be kept on file in the event that another suitable position becomes available.