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Account Manager-Sales

4 weeks ago

Ottawa, Ontario, Canada LeverageTek Staffing Solutions Full time

About the Company

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor management.

About the Role

Reporting to the Vice President of Sales, the Account Manager role provides the opportunity to represent LeverageTek Staffing Solutions to existing, highly valued customers who have come to love and appreciate what we bring to the table. Approximately 75% of this B2B outside sales role will be focused on maintaining and nurturing existing (live) customer relationships, while 25% will be focused on spring-boarding off these successes into developing new business. You are an experienced relationship-builder with high EQ, and you possess an ability to 'farm' existing business like no other. You have a cast iron work ethic and your steadfast follow up skills and client-service mentality are professional attributes that make you stand out amongst your peers. Personal integrity is at the root of all decisions you make. You have a strong aptitude, and you are very curious by nature. You love tracking upcoming customer needs, understanding their projects, and positioning your company to deliver. You are so aligned and in tune with your customers' success that they often forget that you are an outside supplier and not a trusted internal partner.

Responsibilities

  • Maintain and grow LeverageTek's presence in existing client organizations by continuously meeting with valued customers and keeping service levels high.
  • Manage numerous ongoing staffing engagements by frequently meeting with customers and billing consultants.
  • Conduct targeted cold/warm/hot calls and emails to further develop active clients and expand LeverageTek's presence.
  • Schedule & attend frequent customer meetings in person and via video call.
  • Attend customer events and other relationship building activities that can at times occur out-of-office and outside of regular working hours.
  • Frequently attend meetings with consultants at, or near, the customer's work site. Maintain strong relationships.
  • Clearly communicate your customers' staffing needs to LeverageTek's recruitment team by providing concise descriptions of their open positions.
  • Assist in the tailoring of candidates for presentation to the customer.
  • Work closely with candidates who have been selected for interviews to provide them with further insight into the role and organization they are interviewing with.
  • Resolve customer and consultant issues and handle complaints in a timely manner.
  • Commit to continuous learning by researching new technology trends and product offerings.
  • Provide financial and growth forecasts for your territory.

Interpersonal Skills and Competencies

  • High degree of personal integrity
  • Excellent relationships management skills and networking skills
  • Strong emotional intelligence with a customer service mentality
  • Strong organizational, follow up, & prioritization skills
  • Keen attention to detail
  • The ability to work under pressure as part of a cohesive team
  • Excellent communication skills both oral and written
  • The ability to learn new technical and business concepts
  • Proficiency in Microsoft Office required
  • Experience with Applicant Tracking Systems considered an asset
  • Demonstrated ability to multitask in a fast-paced environment

Preferred Experience and Education

  • 4+ years of professional account management achievement with demonstrated experience developing and maintaining a thriving business territory
  • Proven experience in a 'farmer' sales role focused on maintaining & growing revenue
  • Ability to track opportunities, gather intel, and align service features to customer needs
  • Demonstrated experience negotiating client contracts, and pricing as the primary point of contact. This includes familiarity and experience negotiating and reviewing contract terms and conditions
  • Experience in a lead account management role contributing to, and supporting, client RFP/Bid responses
  • Post-secondary education or equivalent experience

Working Conditions & Requirements

  • Fast-paced environment subject to changing and competing priorities, and deadline situations.
  • Expected to respectfully interact with a variety of attitudes and personalities.
  • A vehicle is required to perform this position. Mileage is reimbursed at the current Government of Canada rate.
  • Prospective candidates living outside the National Capital Region (Ottawa/Gatineau) must be willing to relocate.

Why you should join our team

Salary + Benefits

  • Competitive base salary and an uncapped commission plan
  • Comprehensive benefits, including an Employee Assistance Program and Flex Benefits
  • Voluntary Registered Retirement Savings Plan (RRSP) with company matching after 1 year of employment
  • 3 to 4 weeks of paid vacation to start, plus 8 paid personal/sick days
  • 2 paid volunteer days per year plus charitable donation matching program

Team orientated culture

  • We celebrate our successes together – one wins, we all win
  • Be supported every step of the way as your follow your career path and aspire to new heights
  • Growth potential
  • Hybrid work flexibility

Comprehensive training

  • Our training will set you up to succeed
  • Work with a team who brings more than 60 years of cumulative industry experience

More About LeverageTek Staffing Solutions

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request